Clarivate is looking for a Director, Customer Success (Life Sciences & Healthcare) to build and lead a team dedicated to our clients in this critical sector. You will drive subscription growth and renewals by cultivating strong client relationships and providing exceptional service. This role contributes to shaping the global Customer Success strategy and guiding customers to successful outcomes with Clarivate’s solutions.
What You’ll Do
- Develop and implement the strategic vision for the customer success function, aligning with company goals.
- Direct cross-functional collaboration with sales teams to ensure alignment and drive strategic customer success initiatives.
- Drive and influence the execution of significant upsell and cross-sell opportunities, contributing to revenue growth.
- Optimize high-value programs and projects to deliver exceptional customer experiences and drive long-term success, using data to drive strategic improvements.
- Develop comprehensive process improvement initiatives across the function based on in-depth data analysis, metrics, and KPIs.
- Represent the company in leadership meetings, major industry events and conferences, enhancing brand visibility and thought leadership.
- Lead and direct the activities of teams across a function or department.
- Define and communicate strategic initiatives at the department-level and provide input on strategic initiatives for the organization.
- Lead and direct the work of a functional area to achieve objectives with significant contribution towards the achievement of short-term and mid-term results.
- Create and drive a clear vision for the department, planning for the long-term success of the organization.
- Influence diverse stakeholder groups and drive acceptance of policies, practices and procedures within broader area of responsibility.
What We're Looking For
- Bachelor’s Degree or equivalent
- Minimum 10 years of relevant experience, including in life sciences & healthcare
- Minimum 5 years of leadership experience
Nice to Have
- Existing experience supporting pharmaceutical accounts
- Experience implementing customer experience or customer success tools
- Defining and measuring KPIs
Team & Environment
This role is part of the global Customer Success Leadership team. The team operates globally with members and customers located in the United States, Canada and parts of Europe.
Benefits & Compensation
- Annual compensation: $155,000 - 185,000 USD
- Medical, dental, and vision insurance
- Prescription drug coverage
- Life insurance
- 401k with company match
- Long term disability coverage
- Paid vacation and sick time
- Volunteer time off
- Discount programs
Work Mode
This is a remote position.
At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment.
