Iron Mountain is hiring a Director of Business and Cost Management to build and lead a critical enterprise-wide business operations function. You will integrate delivery operations, FinOps governance, and customer/project profitability analytics to enable accurate measurement and strategic execution.
What You'll Do
- Build and lead a high-performing Business Operations team across Delivery Operations, FinOps, and Cost governance.
- Champion operational excellence and cross-functional collaboration to improve reporting, management, and margin expansion.
- Serve as a trusted advisor to executive leadership on operational health, risks, and strategic opportunities.
- Own operational reporting across Delivery, Business Operations, and Service Delivery performance.
- Drive operating rhythms with regions and functions focused on infrastructure and all cost workstreams.
- Introduce data-driven decision frameworks to improve forecasting, resourcing, and operational planning.
- Partner closely with Product, Engineering, and Operations to align on new product development and business operational cost impact.
- Lead operational frameworks for digitization/on-prem scanning services, cloud delivery, labor planning, and professional service implementation.
- Develop standard processes and KPIs focused on optimal performance.
- Identify execution bottlenecks using workflow analytics and continuous improvement.
- Build and lead an end-to-end Business Operations practice covering cost allocations, utilization and consumption forecasting, optimization, and governance.
- Partner with Finance, Cloud Ops, and Engineering to create transparent unit economics and cost attribution models.
- Implement executive reporting for Business Operations cost optimization and programs, translating complex spend into business insights.
- Develop and deliver dashboards and analytics showing real-time and historical spend by BU, region, customer account, service, and product segments.
- Partner with the Cloud Reporting Tool owner to ensure reporting governance is accurate and maintained.
- Work with Customer Success and Professional Services on confirming active accounts, renewals, or decommissioning assets.
- Create a unified cost management model integrating cloud costs, on-prem operations, professional services, hardware/scanning, and customer-specific delivery costs.
- Build dashboards providing customer/project-level profitability for executives and field leaders.
- Deliver insights to support improved pricing, contract structure, and product packaging, driving cost-informed decisions.
- Build an accountability framework aligning operational performance with financial outcomes.
- Align commercial commitments with operational execution across services, usage, infrastructure, and labor.
- Align end-to-end P&L forecasts and actuals with Statements of Work and financial budgets across service lines.
- Create Governance Controls over regional P&L Chargebacks.
- Partner with Finance to improve forecast accuracy and reduce variances.
- Track variances between forecast and actual spend to improve accuracy.
- Lead the adoption of Business Operation practices across delivery, FinOps, IT, and finance.
- Develop and deliver training, communications, and playbooks to build cost awareness.
- Act as a change champion, influencing stakeholders to adopt cost accountability as a cultural norm.
- Manage resistance and ensure smooth integration of Business Operations practices into existing workflows.
What We're Looking For
- Proven experience building and leading an enterprise-wide business operations or cost management function.
- Expertise in integrating FinOps governance, delivery operations, and profitability analytics.
- Demonstrated ability to establish end-to-end resource and cost management processes and dashboards.
- Deep experience managing costs across cloud infrastructure, on-prem operations, labor, and professional services.
- Strong track record of partnering with executive leadership and cross-functional teams (Finance, Engineering, Product, Operations).
- Expertise in creating data-driven decision frameworks, operational reporting, and performance KPIs.
- Experience building accountability frameworks that align operational performance with financial outcomes.
- Exceptional skills in change management, stakeholder influence, and building a culture of cost accountability.
Benefits & Compensation
- Compensation: $163,400.00 - $217,900.00
Iron Mountain is an equal opportunity employer. We know that work, when done well, makes a positive impact for our customers, our employees, and our planet. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art logistics, proudly partnering with over 225,000 customers worldwide.
