Pathward is hiring a Director, Business Analysis

Pathward is hiring a Director, Business Analysis to own the comprehensive business data and analytics strategy for our Customer Success organization. You will define standards, drive insights, and lead a team of data professionals to support strategic goals and foster a culture of data literacy.

What You'll Do

• Develop and execute the Customer Success organization’s data and analytics strategy to enable strategic objectives.
• Define and document standards around sources of truth, metrics, processes, and the proper uses of lending data.
• Implement process and quality improvement efforts across Customer Success.
• Design and implement dashboards, visualizations, and reports that distill complex information into actionable insights.
• Partner with senior leadership across Customer Success to provide data solutions that report KPIs and track performance.
• Lead the formulation and execution of Customer Success data and analytics strategy, balancing self-service capabilities with core reporting.
• Assist Customer Success business leaders to define, establish, and track KPIs through the use and understanding of available data.
• Collaborate with cross-functional teams to ensure data collection and analysis are optimized for business initiatives.
• Collaborate with the SVP, Client Services & Delivery, to support teams in developing documentation for Path to Market gate approval.
• Collaborate with Pathward’s Treasury department to support asset distribution, pricing, and spread strategies.
• Lead efforts to optimize data pipelines, architecture, and analytics tool set used by the Customer Success organization.
• Champion a culture of data literacy, developing tools and training programs.
• Stay ahead of emerging trends in data analytics, BI tools, and data governance practices.
• Create predictive models and analytical frameworks that enable proactive decision-making.
• Lead and mentor a high-performing team of business analysts.

What We're Looking For

• Bachelor’s or Master’s degree in Data Science, Computer Science, Statistics, Business Analytics, or a related field.
• Typically requires 7+ years in a data analytics leadership role with a focus on strategy development, data governance, and reporting.
• 3 years of commercial and / or consumer lending experience.
• Strong expertise in data visualization tools (e.g., Tableau, Power BI, Looker) and advanced analytics techniques (e.g., predictive modeling, machine learning).
• Advanced proficiency in data analysis tools and languages (e.g., SQL, Python, R).
• Solid experience in developing and executing business intelligence strategies and managing BI.
• Experience defining and tracking KPIs and OKRs, and using data to inform executive decision-making.
• Demonstrated ability to lead cross-functional teams and manage complex projects.
• Excellent communication and interpersonal skills, with the ability to translate complex data insights into actionable recommendations for non-technical stakeholders.
• Strong business acumen with the ability to understand and align data strategies to broader organizational goals.
• Ability to deal with concepts and complexity; ability to think logically and critically.
• Provides clear direction and accountabilities; monitors progress and intervenes as needed to remove obstacles.
• Places a high priority on developing others; develops others through coaching, feedback, exposure and stretch assignments.
• Learns quickly when faced with new situation, extracts lessons from failures and mistakes.
• Sets objective to align with organization goals; breaks down objectives into appropriate initiatives an actions.
• Is effective in a variety of communication settings: one-on one, small and large groups or among diverse styles and position levels.
• Uses knowledge of business drives and how strategies and tactics guide action and drive results; understands the implications of key performance indicators.

Nice to Have

• Experience with cloud-based analytics platforms (e.g., AWS, Google Cloud, Azure) is a plus.

Technical Stack

• Tableau, Power BI, Looker
• SQL, Python, R
• AWS, Google Cloud, Azure

Team & Environment

You will lead a team of business analysts within the Customer Success organization, partnering with senior leadership across Customer Success.

Benefits & Compensation

• Health insurance
• 401(k) retirement benefits
• Life insurance
• Disability benefits
• Paid time off
• Annual performance-based incentive opportunity
• Compensation: $104,000– $174,000

Work Mode

This role is hybrid and open to candidates located in Remote (US), Sioux Falls, SD, Scottsdale, AZ, Louisville, KY, Troy, MI, Franklin, TN, or Easton, PA.

Pathward is an equal employment opportunity employer and considers candidates for roles without regard to their race, sex, national origin, ethnicity, age, disability or any other category protected by law.