United Franchise Group (UFG, Inc.) is hiring a Digital Product Manager - Money Movement to manage and evolve our digital payment products and platforms. You will develop strategy and lead execution for assigned digital products and services, partnering with stakeholders across design, development, and marketing to deliver value and an excellent customer experience.
What You'll Do
- Provide oversight for assigned digital capabilities to ensure platform stability, value delivery, and compliance with regulatory and internal controls.
- Serve as the subject matter expert for Digital Money Movement across Consumer, Business, and Wealth segments, influencing the Bank's strategy and roadmap.
- Lead business case development and stakeholder alignment to improve customer experience and drive business growth.
- Define, implement, and monitor payment processing controls.
- Identify, track, and socialize key performance indicators (KPIs) and insights derived from them.
- Define product positioning and marketing needs to drive engagement and adoption.
- Manage key vendor relationships and contracts, identifying partnership opportunities.
- Understand and manage product risk throughout the lifecycle to protect the Bank.
- Provide ongoing support and resolution for issues with digital products or services.
- Provide on-call support for Incident Management and other platform activities.
- Train and mentor less experienced team members.
- Promote an environment that supports belonging and reflects the M&T Bank brand.
What We're Looking For
- A Bachelor's degree and a minimum of 4 years of digital, product management, financial, strategy, and/or operations experience.
- In lieu of a degree, a combined minimum of 8 years of higher education and/or work experience, including 4 years in the above areas.
- Strong interpersonal, verbal, and written communication skills.
- Strong analytical and demonstrated financial analysis skills.
- Excellent critical thinking and problem-solving skills.
- Demonstrated process improvement skills.
Nice to Have
- A Master's degree.
- Experience with process mapping or customer journey mapping.
- Knowledge of writing technical and business documentation.
- Experience working on digital technology projects.
- Previous financial services industry experience.
Work Mode
This is a hybrid position based in Baltimore, Maryland, United States of America.
United Franchise Group is an equal opportunity employer.
