Inspiroz is hiring a Desktop Support Technician to serve as a dedicated School Technology Specialist providing on-site IT support for charter schools in Bronx, NY. In this role, you will be the face of technology support, resolving technical issues, managing hardware, and ensuring client satisfaction while acting as a crucial liaison to our remote support team.
What You'll Do
- Take the lead in resolving technical issues that require on-site support.
- Manage on-site installation, repairs, and maintenance for workstations, network equipment, and peripheral devices.
- Conduct thorough troubleshooting to identify the root cause of problems.
- Assist with projects on an as-needed basis, collaborating with project teams and stakeholders.
- Act as the liaison between on-site operations and the remote IT support team.
- Communicate technical issues and requirements to the remote team accurately and clearly.
- Provide detailed information and documentation to facilitate remote troubleshooting and support.
- Stay up-to-date with the latest technology trends, advancements, and best practices in the education sector.
- Communicate updates, challenges, and tasks to the client in a clear and timely manner.
- Listen actively to client concerns and address them appropriately.
- Establish and maintain strong relationships with clients, fostering trust and partnership.
- Ensure client satisfaction by following up on issue resolution and providing necessary support.
- Demonstrate professionalism and clarity in written communication, ensuring accuracy in all email interactions.
- Respond to emails within two hours during business hours.
- Accurately track time spent on-site using ConnectWise Manage.
- Regularly update ticket statuses and provide clear, concise notes for effective communication.
- Follow established workflow procedures for ticket creation, assignment, and resolution.
- Review assigned tickets for the next day before the end of your current shift.
What We're Looking For
- Knowledge of Windows Systems.
- Knowledge of Mac Systems.
- Knowledge of Active Directory.
- Knowledge of Networking equipment and concepts.
- Knowledge of Hardware repairs and installations.
- Excellent customer service skills.
- Excellent hands-on technical support skills.
- Excellent verbal and written communication skills.
- Ability to demonstrate passion for technology, innovation, troubleshooting, and making a difference.
- Ability to adapt to changing situations, be flexible in approach, and effectively multitask.
- Ability to self-motivate and work independently when required, taking initiative and ownership of tasks.
- Ability to assess own limitations, recognize when to ask for help, and collaborate effectively.
- Bachelor’s Degree in a Technology related field or equivalent certifications.
- At least 1-2 years’ experience in Tier 1 and 2 technical support.
Technical Stack
- Windows Systems
- Mac Systems
- Active Directory
- Networking equipment
- ConnectWise Manage
Team & Environment
You will work under the supervision of an Inspiroz Service Delivery Manager and interact regularly with a remote technical support team.
Benefits & Compensation
- A company focused on maintaining a great company culture.
- An opportunity to make a difference in the company and to be rewarded for doing so.
- A company that is always looking to improve while adhering to our core principles.
- An opportunity for career growth within the organization.
- Competitive compensation package with variable pay potential and benefits.
Work Mode
This is an onsite position based in Bronx, NY.
Inspiroz is an equal opportunity employer.
