Bardel Entertainment is looking for a proactive Desktop Support Administrator to maintain and improve our desktop infrastructure across studio locations, supporting both on-site and remote employees. You will report directly to the VP of Technology and play a key role in our creative, fast-paced environment.
What You'll Do
- Monitor and manage service desk queues, ensuring timely resolution or escalation of support tickets.
- Provide advanced technical support for desktops, workstations, and peripheral hardware for production staff and artists, both on-site and remotely.
- Configure, deploy, and maintain desktop systems, including Windows, macOS, and Linux environments.
- Administer user accounts, permissions, and group policies through Active Directory.
- Collaborate with senior IT staff to support and improve the studio’s network, storage, and endpoint systems.
- Implement and document standardized desktop imaging, deployment, and patching processes.
- Ensure proper documentation of support procedures, system configurations, and user guides.
- Help support Teradici, TGX, VPNs, and other remote access tools.
- Participate in on-call rotations and provide after-hours support as needed.
- Identify areas for improvement in desktop support processes and recommend solutions.
- Mentor and assist junior support staff, fostering growth within the team.
- Perform other IT duties and special projects as assigned.
What We're Looking For
- 3+ years of experience in desktop support or IT administration.
- Strong knowledge of Windows 10/11, Active Directory, and user/workstation administration.
- Working knowledge of macOS and Linux (RHEL/CentOS/Ubuntu preferred).
- Familiarity with remote desktop and virtualization tools such as Teradici, TGX, or similar.
- Excellent problem-solving skills with the ability to troubleshoot hardware, software, and network issues efficiently.
- Outstanding communication and interpersonal skills, with a strong focus on customer service.
- Experience with software deployment tools and imaging systems (e.g., MDT, Clonezilla, etc.).
- Strong documentation habits and attention to detail.
- Ability to lift and move equipment up to 50 lbs.
- Self-motivated and adaptable, with a collaborative approach to team success.
- Passionate about technology, process improvement, and maintaining high standards of service.
- Willingness to work flexible hours and support rotating on-call shifts.
- Commitment to the studio’s values of diversity, creativity, inclusion, and continuous growth.
Nice to Have
- Experience in a VFX, Animation, or creative production environment.
Technical Stack
- Operating Systems: Windows 10/11, macOS, Linux (RHEL/CentOS/Ubuntu)
- Tools & Services: Active Directory, Teradici, TGX, VPN, MDT, Clonezilla
Team & Environment
You will be part of the Vancouver studio team, reporting directly to the VP of Technology.
Benefits & Compensation
- Flexible work environment
- Extended Health and Wellness from day 1
- RRSP matching
- Compensation: CAD $1300 - $1500 per week
Work Mode
This is a hybrid position based in Vancouver.
Bardel Entertainment values diversity, creativity, inclusion, and continuous growth.
