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Lumen Technologies is hiring a Design Support Engineer

Role Overview

This position is centered on advancing automation, artificial intelligence, and scripting capabilities to empower solution engineering and architecture teams. You will play a key role in designing and deploying intelligent systems that improve efficiency, security, and customer outcomes across hybrid infrastructures.

Key Responsibilities

  • Design and validate automation solutions by integrating AI, scripting, and analytics into daily engineering workflows to ensure scalability and long-term adaptability
  • Develop and maintain automated processes using Python, PowerShell, and Bash to streamline operations
  • Apply tools such as UiPath and Automation Anywhere to simplify complex, repetitive tasks
  • Use Infrastructure as Code (IaC) platforms like Terraform and Ansible to automate provisioning and management of cloud and on-premises environments
  • Support sandboxing and demonstration initiatives with reliable, repeatable infrastructure configurations
  • Integrate automated CI/CD pipelines using GitLab CI/CD and Azure DevOps to accelerate deployment cycles
  • Build and maintain scripts that automate build, test, and deployment sequences across environments
  • Ensure consistency in automation implementation from development to production
  • Partner with technical teams to optimize pipeline performance, implement quality checks, and uphold continuous delivery standards
  • Contribute to the creation and standardization of data lakes used across teams
  • Support the development, training, and lifecycle of AI agents tailored to multi-tiered architecture needs
  • Design secure, scalable data pipelines that integrate with Salesforce, Azure, or on-prem cloud platforms
  • Leverage APIs and Power Platform connectors to enable seamless data flow across enterprise systems
  • Ensure data integration practices comply with governance policies and support both real-time and batch processing for AI insights
  • Use vendor-specific scripting APIs from Cisco, Palo Alto, Fortinet, and others to automate network setup and security workflows
  • Enforce security protocols, improve threat detection, and reduce incident response times in hybrid environments
  • Develop policy-based automation workflows that minimize manual intervention and increase operational speed
  • Analyze customer environments using Python, R, and SQL in combination with automation tools
  • Generate actionable insights and design scalable, automation-first solutions
  • Collaborate across disciplines, manage ambiguity, and build trust through strong emotional intelligence
  • Clearly communicate technical concepts and business impacts to both technical and non-technical audiences
  • Align stakeholders across the organization around shared goals and understanding
  • Identify opportunities for automation, customer experience improvements, and service enhancements
  • Support technical sales by demonstrating AI and automation-powered solutions
  • Participate in technical evaluations, RFPs, RFIs, and design discussions to ensure customer success

Required Qualifications

  • Bachelor’s degree or equivalent in engineering, computer science, or a related technical field
  • Minimum of 3 years of experience in automation, scripting, AI/ML, solution engineering, or technical consulting
  • Proficient in scripting languages including Python, PowerShell, and Bash
  • Hands-on experience with automation tools such as UiPath, Automation Anywhere, Terraform, Ansible, Jenkins, Kubernetes, and AI/ML platforms
  • Solid understanding of modern networking, virtualization, cloud infrastructure, and security automation
  • Proven ability to collaborate effectively and demonstrate high emotional intelligence
  • Comfortable navigating ambiguity in complex technical environments
  • Experience working in Agile and DevOps settings
  • Commitment to continuous improvement and innovation
  • Strong written and verbal communication skills
  • Ability to translate technical capabilities into business value
  • Capable of working independently and in team settings to deliver customer-focused solutions
  • Willingness to travel when necessary

Preferred Qualifications

  • Ability to identify ways to simplify manual processes and replicate them through backend automation

Technical Environment

Python, PowerShell, Bash, UiPath, Automation Anywhere, Blue Prism, Terraform, Ansible, Chef, Puppet, Jenkins, Kubernetes, GitLab CI/CD, Azure DevOps, Salesforce, Azure, APIs, Power Platform connectors, Cisco, Palo Alto, Fortinet, SQL, R

Work Environment

This role operates in a hybrid work model, offering flexibility to support productivity and work-life balance. The position allows for a mix of remote and on-site collaboration, designed to help individuals thrive and deliver meaningful impact.

Culture and Values

The organization fosters a culture built on teamwork, trust, and transparency. Diversity, inclusion, and belonging are central to how teams operate. There is a strong emphasis on collaboration, emotional intelligence, and continuous learning. Everyone is encouraged to contribute ideas, be themselves, and help shape progress. The company supports reasonable accommodations for individuals with disabilities and is committed to equal opportunity regardless of race, religion, color, sex, age, disability, sexual orientation, or other protected status.

Required Skills
PythonPowerShellBashTerraformAnsiblePuppet
About company
Lumen Technologies
Lumen connects the world by igniting business growth through connecting people, data and applications – quickly, securely, and effortlessly.
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Job Details
Department Information Technology
Category other
Posted 4 months ago