Superhuman is hiring a Deal Desk Analyst - MST or PST Time Zones

Superhuman is hiring a Deal Desk Analyst to be a strategic partner for our Sales and Customer Success teams. In this role, you’ll manage complex deals and pricing strategies to directly impact company revenue and growth.

What You'll Do

• Conduct thorough deal reviews to evaluate structure, terms, discount requests, and revenue implications.
• Configure quotes and manage deal approvals in CPQ systems, ensuring accuracy and efficiency from submission to close.
• Collaborate cross-functionally with Finance, Legal, and Revenue Operations to resolve deal blockers and obtain necessary approvals.
• Provide guidance and recommendations to sales teams on deal structuring, pricing options, and non-standard term requests.
• Develop creative solutions that meet customer needs while protecting company interests.
• Assist in the Order Management review, ensuring the accuracy of our booked revenue.
• Maintain data integrity and ensure seamless information flow between Deal Desk, Finance, and other revenue systems.
• Support end-of-quarter activities and high-priority deals with urgency while maintaining quality and attention to detail.
• Identify opportunities to improve deal desk processes and workflows as the function scales to support business growth.
• Build strong relationships with sales teams, establishing yourself as a trusted advisor and responsive partner.
• Support ad-hoc projects that enhance deal desk processes and improve the operational efficiency of our sellers.

What We're Looking For

• 4-5 years of experience in Deal Desk in a high-growth SaaS environment.
• Comfortable with B2B SaaS metrics, particularly with details like TCV, ACV, and ARR.
• Strong understanding of B2B quote-to-cash processes and general deal segmentation strategies.
• Salesforce experience required: understands Salesforce objects at a high level, can build reports and dashboards to understand business trends.
• Able to structure deals and manage dealflow effectively with varying constructs (currency, term length, deal type).
• Strong attention to detail and ability to manage multiple tasks simultaneously.
• Analytical problem-solver comfortable with ambiguity at times.
• Based in MST or PST time zones.
• Strong written and verbal communication skills with varying levels within Sales and CS. Able to effectively communicate in a virtual environment. Excellent interpersonal skills.
• Bachelor's degree in Business Administration, Finance, or a related field.
• Demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments.

Nice to Have

• Proficient with CPQ tools; Dealhub is a plus.

Technical Stack

• CPQ tools
• Salesforce
• Dealhub

Team & Environment

You'll be a core part of the deal desk team, working closely with the Sales and Customer Success Organizations.

Benefits & Compensation

• Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits).
• Disability and life insurance options.
• 401(k) and RRSP matching.
• Paid parental leave.
• 20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and flexible sick time.
• Generous stipends (including those for caregiving, pet care, wellness, your home office, and more).
• Annual professional development budget and opportunities.
• Compensation: Zone 1: $118,000 – $145,000/year (USD); Zone 2: $106,000 – $137,000/year (USD); Canada Zone 1: $91,000 – $126,000/year (CAD).

Work Mode

This is a remote position open to candidates in North America.

At Superhuman, we value our differences, and we encourage all to apply—especially those whose identities are traditionally underrepresented in tech organizations. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, ancestry, national origin, citizenship, age, marital status, veteran status, disability status, political belief, or any other characteristic protected by law. Superhuman is an equal opportunity employer and a participant in the US federal E-Verify program (US). We also abide by the Employment Equity Act (Canada).