DayDream is hiring a DayDream Claim Specialist Team Lead to manage a team of high-performing Claims Specialists. In this remote-first role, you'll be responsible for maintaining billing quality, supporting team development, and partnering cross-functionally to drive continuous improvement in billing workflows.

What You'll Do

Oversee billing operations for a pod or pods supporting multiple practices.
Ensure billing and customer service standards are met at all times.
Manage team client assignments, time-off coverage, and escalated customer service issues.
Coordinate vacation schedules, approve PTO requests, and participate in hiring and firing decisions.
Represent your pod in discussions that inform the direction and progress of the company.
Develop and maintain SOPs and internal knowledge base articles for scalable team operations.
Set and monitor pod priorities based on team capacity and client needs.
Use sound judgment to triage issues and delegate work efficiently.
Accountable for pod performance, quality, and productivity.
Maintain pod SLA metrics for claim submission, payment posting and outstanding claim follow up.
Ensure team SLA adherence > 95%.
Lead weekly pod standups and cross-training discussions.
Conduct regular 1:1s with each pod member, providing structured bi-weekly coaching and support.
Conduct 90-day evaluations and annual performance reviews.
Participate in hiring strategy and QA calibration sessions.
Attend onboarding calls for new clients and teammates to ensure smooth transitions.
Pilot and track process improvements across assigned practices.
Collaborate with engineering to suggest and test billing workflow enhancements.
Report on the impact of process changes and recommend system-wide improvements.

What We're Looking For

8+ years of experience in dental RCM, including claims submission, follow-up, and denial management.
2+ years of experience managing or coaching a team in a healthcare or billing environment.
Familiarity with dental billing software and comfort with tools like Excel or Google Sheets.
Excellent written and verbal communication skills.
Strong organizational skills, attention to detail, and proactive problem-solving ability.
A collaborative, systems-minded approach with a strong interest in improving internal tools and workflows.

Nice to Have

Bachelor’s degree.

Technical Stack

Dental billing software
Excel
Google Sheets

Team & Environment

You will manage a pod of 3–6 billers (Claims Specialists) at DayDream, a fast-growing, remote-first team that believes in doing good work and being good to each other.