About the Role
The selected candidate will lead a team handling customer insurance claims, ensuring timely resolution, accuracy, and adherence to regulatory standards while mentoring team members and improving workflows.
Responsibilities
- Supervise daily operations of the claim specialist team
- Ensure accurate and timely processing of insurance claims
- Conduct performance evaluations and provide feedback
- Identify training needs and support professional development
- Monitor key performance metrics and reporting
- Escalate complex claims when necessary
- Maintain compliance with industry regulations
- Implement process improvements to enhance efficiency
- Serve as a point of contact for cross-functional teams
- Support onboarding of new team members
- Review claim decisions for quality assurance
- Foster a collaborative and positive team environment
- Address client inquiries escalated by team members
- Coordinate with legal and compliance departments as needed
- Manage workload distribution during peak periods
- Participate in system and policy change initiatives
- Ensure consistent application of company policies
- Lead team meetings and operational briefings
- Respond to internal audit findings
- Promote adherence to service level agreements
- Track team productivity and individual performance
- Assist in developing standard operating procedures
- Utilize case management software effectively
- Maintain confidentiality of sensitive information
- Support continuous improvement in customer satisfaction
Compensation
Competitive hourly rate based on experience
Work Arrangement
Hybrid work model with remote and office components
Team
Part of the Customer Claims division focused on operational excellence and team development
Work Environment
- Fast-paced setting with regular interaction between team members and other departments
- Access to ergonomic workstations and collaboration tools
- Regular performance check-ins and feedback cycles
Growth Opportunities
- Pathways for advancement within claims management and operations leadership
- Access to internal training programs and skill-building workshops
- Opportunities to lead process optimization projects
Not available for this position
