Gap Inc. is hiring a Data Governance Manager focused on Customer, Marketing, & Commerce data to join our enterprise data governance team. In this role, you will act as a subject matter expert, collaborating with business, product, and technology teams to prioritize high-value use cases and enable data-driven insights. You will drive data as a product, ensuring consistency, integrity, and reliable access to trusted data.

What You'll Do

Articulate and apply data strategy principles to complex business problems spanning multiple functions.
Lead workshops independently to understand business use cases and facilitate solutions across stakeholders.
Implement data governance policies for data sharing, retention, and PII protection.
Lead data governance forums to ensure effective oversight and achieve desired outcomes.
Build and own the customer, loyalty, and marketing business metrics library with attribute enrichment, acting as the lead finance data steward.
Manage data source identification, controls monitoring, data quality frameworks, and metadata management.
Define and gather business functional data quality rules for core customer metrics.
Support transformation programs, including customer loyalty, ensuring fast, frictionless access to trusted data.
Optimize data hierarchy structures and lead hierarchy enrichment and attribution initiatives.
Understand downstream impacts and communicate data changes effectively to relevant teams.
Influence other teams to adopt data governance processes and procedures.

What We're Looking For

Bachelor's degree in Business Administration, Marketing, Computer Science, Management Information Systems, or a related field.
Minimum of 5-7 years of experience in a data stewardship or data analytics role, preferably in the retail industry.
Strong understanding of customer domain master data, metadata, and data related to marketing and commerce.
Hands-on experience with data quality management and data governance tools like Collibra and Alation.
Knowledge of applications and databases such as Stibo, Profisee, and Informatica.
Leadership presence with the ability to present to C-Suite executives.
Ability to analyze data, extrapolate knowledge, and make strong, actionable recommendations.
Strong ability to influence stakeholders and set priorities effectively.

Nice to Have

A Master's degree or a relevant professional certification is a plus.

Technical Stack

Data Governance: Collibra, Alation
Applications & Databases: Stibo, Profisee, Informatica

Team & Environment

You will be a key member of the enterprise data governance team at Gap Inc., collaborating closely with business, product management, and technology teams.

Gap Inc. is an equal opportunity employer.