HighPoint Technology Group is hiring a Data Center Operations Technician + Remote Hands for our Sacramento data center. You will play a crucial role in maintaining our critical facility and network infrastructure, ensuring high availability for both internal systems and external customers.
What You'll Do
- Monitor all critical facilities including HVAC, Electric, and Mechanical systems.
- Monitor the critical service delivery infrastructure for both customer-facing and internal networks.
- Serve as a point of contact for external customer issues when reported to the Operations Command Center.
- Deliver all move, add, and change requests including hardware installations and network cabling.
- Document and implement best practices and processes to minimize operational downtime.
- Assist in creating Method of Procedure documents for personnel to follow for planned and unplanned events.
- Maintain appropriate facility and networking inventories for both customer and internal use systems.
- Assist with coordination, communication, and escalation efforts during emergency recovery events for customers.
- Assist with the development of tools that will enhance the team's performance.
- Contribute to outage postmortem analysis meetings and discussions.
- Maintain work area in a safe and orderly manner to ensure facility is ready for customer visits.
- Create, update, and close service tickets.
- Perform remote hands work for internal and external customers.
- Perform Facilities Rounds and escalate pertinent information.
- Process inbound and outbound shipping and receiving for deliveries.
- Provide data center escorts as requested.
What We're Looking For
- Minimum of two years working in a Network Operations Center with complex data center facilities (Electrical, Mechanical, and HVAC) in a Data Center environment.
- Strong verbal and written communication skills.
- Ability to work with senior company leaders in the delivery of exceptional customer service.
- Ability to maintain Service Level Agreements through proactive issue detection and reporting.
- Ability to follow accurate and complete support procedures, systems documentation, and issue tracking entries.
- Proficient knowledge of Windows operating systems and Microsoft Office programs.
- Shows good judgment and instincts in decision making.
- Ability to prioritize in a complex, fast-paced environment.
- Ability to work in a 24 x 7 x 365 environment, with 12-hour rotating shifts including weekends and after-hours as required.
- Ability to lift up to 50lbs and work in elevated or tight locations.
- High School diploma or GED.
- Certification or formal training in data center operations is required.
Nice to Have
- Prior military experience preferred but not required.
Technical Stack
- Windows operating systems
- Microsoft Office programs
Work Mode
This is an onsite position based in Sacramento.
HighPoint Technology Group is an equal opportunity employer.
