Hologram is looking for a Data Center Operations Manager to oversee the daily operations and contribute to the planning, execution, and continuous improvement of our data center environments. In this role, you will ensure clear reporting for uptime, optimize resources, and support internal and external customers by maintaining a secure and scalable infrastructure.

What You'll Do

Oversee and manage day-to-day operations of one or more data center sites.
Ensure compliance with company policies, safety regulations, and uptime requirements.
Manage capacity planning, power and cooling utilization, and rack space availability.
Lead response efforts for incidents impacting data center services.
Participate in root cause analysis and implement preventive measures.
Coordinate and execute maintenance and changes to infrastructure.
Manage relationships with third-party vendors for maintenance, equipment, and services.
Supervise on-site contractors for installations, repairs, and upgrades.
Utilize monitoring tools to track environmental, power, and hardware performance.
Identify and escalate potential risks to ensure system reliability and performance.
Maintain accurate records of hardware assets, cabling, and documentation.
Oversee hardware lifecycle from deployment through decommissioning.
Develop and document standard operating procedures (SOPs).
Recommend and implement efficiency improvements for operations and workflows.

What We're Looking For

Bachelor’s degree in Information Technology, Engineering, or a related field.
3–6 years of experience in data center operations or infrastructure management.
Strong knowledge of data center standards (e.g., TIA-942, Uptime Institute tier levels).
Strong knowledge of power and cooling systems (UPS, CRAC units).
Strong knowledge of network and server hardware (rack/stack, cabling).
Experience with monitoring tools (e.g., DCIM platforms, environmental monitoring).
Familiarity with ITIL or other service management frameworks.
Excellent organizational, communication, and problem-solving skills.

Nice to Have

Experience in colocation and cloud/hybrid environments.
Familiarity with sustainability and energy efficiency best practices.
Project management experience (PMP, Agile methodologies).
Familiar with JIRA and Confluence.

Benefits & Compensation

Excellent Medical Benefits with 100% company-paid premiums for employee-only plan.
100% company-paid dental & vision premiums.
401(k) plan that matches 100% up to 4% with immediate vesting.
Professional Development Reimbursement of $2,500 each year.
11 Holidays + Paid Time Off Accrual + Rollover Plan + take your birthday off.
Increased PTO at 3 year & 10 year anniversary.
1 month paid sabbatical every 5 years.
Anniversary Bonus each year.
$500 first year remote office setup + $400 each following year for new equipment.
Internet reimbursement up to $75 per month.
Gym membership reimbursement up to $50 per month.
Company-paid Wellable subscription.