Hybrid

Experian is hiring a Data Analyst II - Customer Experience Analytics

Responsibilities

  • Retrieve and examine warehouse data to uncover insights and identify ways to enhance product interaction.
  • Update and manage Tableau dashboards to align with changing business requirements.
  • Assess customer behaviors including engagement, acquisition, retention, and revenue, then deliver actionable insights to leadership.
  • Review CRM marketing initiatives and produce performance summaries.
  • Apply advanced analytical methods to recognize trends and improve user experience across web, mobile, email, and marketing platforms.
  • Work with BI and engineering teams to verify data accuracy and resolve issues.
  • Develop rapid dashboards, detect patterns, and suggest actions that inform business decisions.
  • Collaborate with internal teams to design data systems for tracking and reporting metrics.
  • Communicate results and strategic findings to stakeholders to support informed decision-making.

Benefits

  • Medical, life, and dental coverage
  • Asociacion Solidarista
  • International Share Save Plan
  • Flexible work arrangements including remote options
  • Paid time off
  • Annual performance-based bonus
  • Reimbursement for educational expenses
  • Family bonding leave
  • Bereavement leave
  • Employee referral program
  • Additional benefits available

Work Arrangement

Hybrid

Team

Reports to analytics senior manager

Other

  • This is a fully remote job opportunity.
  • Shift: Day Shift
Required Skills
SQLTableauAlteryxAWS AirflowSalesforce Marketing CloudUnicaAdobe AnalyticsGoogle AnalyticsExcelPowerPointData AnalysisCustomer Experience AnalyticsData VisualizationMarketing AnalyticsETL SQLTableauAlteryxAWS AirflowSalesforce Marketing CloudUnicaAdobe AnalyticsGoogle AnalyticsExcelPowerPointData AnalysisCustomer Experience AnalyticsData VisualizationMarketing AnalyticsETL
About company
Experian
Experian is a global data and technology company, powering opportunities for people and businesses around the world. It helps redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, using data, analytics and software.
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Job Details
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Posted 4 months ago