Experian is hiring a Data Analyst II - Customer Experience Analytics to join our team. You will focus on analyzing user behavior and working with partners to deliver performance updates, actionable insights, and deep-dive analyses. Your core responsibility will be translating requirements into data questions, writing complex SQL queries, and analyzing information to guide decisions.
What You'll Do
- Extract and analyze data to identify insights and opportunities to improve product engagement.
- Maintain and evolve Tableau dashboards to meet changing business needs.
- Evaluate member activity across engagement, acquisition, retention, and revenue metrics.
- Analyze CRM marketing programs and deliver performance reports.
- Use advanced analytics to detect patterns and enhance customer experience across web, app, email, and marketing channels.
- Collaborate with BI and Engineering teams for data validation and issue resolution.
- Deliver quick-turn dashboards, identify trends, and recommend actions to influence decisions.
- Partner with teams to build data infrastructure for tracking and reporting.
- Present findings and strategic insights to partners to guide decision-making.
What We're Looking For
- 3+ years in analytics or statistics roles within internet environments.
- Experience in business analytics, quantitative reasoning, and metrics reporting.
- Proficient in SQL and relational database concepts.
- Experience with BI tools such as Tableau, Alteryx, AWS Airflow and real-time dashboard development.
- Ability to combine large datasets into applicable insights with expertise in data mining, trend analysis, and anomaly detection.
- Knowledge of Salesforce Marketing Cloud, Unica, and A/B testing best practices.
- Familiarity with web analytics tools (Adobe Analytics, Google Analytics), Excel, and PowerPoint.
- Bachelor's degree in a quantitative field such as Math, Statistics, or Economics.
Technical Stack
- SQL, Tableau, Alteryx, AWS Airflow
- Salesforce Marketing Cloud, Unica
- Adobe Analytics, Google Analytics, Excel, PowerPoint
Team & Environment
You will be a member of the Data Science and Analytics Team, reporting to an Analytics Senior Manager.
Benefits & Compensation
- Medical, life, and dental insurance
- Asociacion Solidarista
- International Share Save Plan
- Flex Work/Work from home
- Paid time off
- Annual Performance Bonus
- Education Reimbursement
- Family Bonding Leave
- Bereavement Leave
- Referral Program
Work Mode
This role follows a hybrid work model.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our diverse workforce drives our success, and everyone can succeed and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability, or age.
