August Health is looking for a Data Analyst - Customer Insights to bridge data and customer empowerment for our Customer Success team. You will analyze customer data to help senior living communities better support their caregivers and streamline workflows, creating reports and dashboards that demonstrate clear value.

What You'll Do

Analyze customer data to identify how communities can better support their caregivers and streamline workflows.
Create dashboards, reports, and visualizations that help Customer Success demonstrate value to clients.
Partner with Customer Success on Quarterly Business Reviews (QBRs), customer meetings, and strategic initiatives.
Present findings to customers and translate complex data into clear, actionable recommendations.
Build scalable data processes and provide strategic feedback to Product and Engineering teams.
Understand senior living operations and caregiver workflow patterns to identify pain points and opportunities.

What We're Looking For

2-3 years of data analyst experience with advanced SQL skills (window functions, CTEs, query optimization).
Experience with Python for data analysis and visualization tools like Looker, Tableau, or similar.
Solid understanding of statistics for practical business applications.
Customer-obsessed mindset with concrete examples of helping customers meet their goals.
Experience presenting to external stakeholders and working directly with customers.
Understanding of data structures, privacy, and responsible data stewardship.
Excellent communication skills—you can make complex data accessible to anyone.