Cognizant is hiring a Data Analyst to own delivery intelligence across our software development organization. Reporting to the Head of Experience Design & Software Delivery, you will collect, integrate, and transform data from multiple source systems into actionable insights that drive delivery improvement, planning accuracy, and leadership decision-making.
What You'll Do
- Design, build, and maintain delivery intelligence dashboards that provide transparency to delivery leadership, engineering leads, and executive stakeholders.
- Own software delivery metrics across sprint health, engineering effectiveness, capacity utilization, quality trends, and team productivity.
- Establish and maintain a standard set of delivery health metrics across all product teams, ensuring consistent measurement and a shared baseline for improvement.
- Translate raw data into actionable insights. Surface patterns, anomalies, and risks with clear recommendations.
- Proactively flag delivery risks and emerging trends to leadership same-day rather than waiting for scheduled reporting cycles.
- Collect, integrate, and transform data from multiple source systems (Jira, ServiceNow, Bitbucket, CI/CD pipelines, incident management, and others as needed) into consolidated, reliable views.
- Configure and maintain data pipelines and integrations to ensure automated, trustworthy data flows from source systems to reporting tools.
- Work directly with engineering leads, product managers, and delivery managers to define meaningful, team-tailored metrics and KPIs.
- Support delivery planning and retrospectives with data-driven analysis: sprint completion, velocity, unplanned work rollover, capacity allocation, and change failure rates.
- Analyze incident and quality trends, including correlations between deployment frequency, defect rates, and production incidents to inform engineering improvement.
- Provide clear, timely communication of delivery health, risks, and trends to stakeholders and leadership.
- Support SDLC governance and compliance reporting requirements, including Board-level audit deliverables.
What We're Looking For
- More than 3 years of experience in data analytics, business intelligence, or a related role within a software delivery or engineering environment.
- Proficiency with BI/visualization tools, particularly Power BI.
- Experience building and configuring data pipelines and integrations (ETL/ELT workflows, API integrations, scheduled data pulls).
- Working knowledge of SQL and at least one scripting language (Python, R, or similar) for data transformation and automation.
- Hands-on experience with Atlassian tooling (Jira, Confluence, Bitbucket) with the ability to extract, model, and report on their data.
- Strong communicator who can present findings to both technical and non-technical stakeholders independently.
- Demonstrated ability to work autonomously and exercise independent judgment on approach and escalation.
- Availability in US time zones (PST, CST, EST).
Nice to Have
- Experience with software delivery metrics frameworks (DORA, SPACE, or similar).
- Background in logistics, warehousing, or 24/7 operational environments is a plus.
- Bachelor's degree in a related field preferred or equivalent experience.
Technical Stack
- Power BI
- SQL
- Python, R
- Jira, Confluence, Bitbucket
- ServiceNow
- CI/CD pipelines
Team & Environment
You will report to the Head of Experience Design & Software Delivery and work directly with delivery managers, leaders, engineering leads, and product managers.
Work Mode
This role is open to candidates based in the United States.
