Optum Tech (UnitedHealth Group) is hiring a Senior Industrial Engineer to apply advanced industrial engineering fundamentals and statistical modeling to enhance operational efficiency and quality within our healthcare services. You will play a key role in growing our process engineering team and driving organizational change through data-driven solutions.
What You'll Do
- Lead end-to-end business process management activities, including reviewing, designing, controlling, and continuously improving operational processes
- Drive customer readiness and implementation efforts by leading cross-functional project teams; diagnose process improvement opportunities and develop solutions using process excellence and Six Sigma methodologies
- Apply industrial engineering fundamentals, advanced statistical modeling, and emerging technologies to develop practical solutions that improve efficiency, quality, and scalability
- Partner with leadership to define project strategies, develop project plans, and perform cost-benefit analyses for process improvement initiatives
- Provide analytical support to define business requirements, functional specifications, design criteria, and testing approaches for process, technical, and analytical projects
- Serve as a subject matter expert on productivity measurement, including standard time development, work studies, work sampling, and performance measurement
- Use statistical and quantitative methods to evaluate operational performance, forecast demand, and determine staffing and capacity requirements
- Analyze and improve workflows by evaluating process maps, identifying inefficiencies, and recommending enhancements to workflows, procedures, technology, and tools
- Demonstrate working knowledge of statistical quality control, business intelligence concepts, basic project management, and support organizational change initiatives
What We're Looking For
- Bachelor’s degree or equivalent experience; degree preferred in Industrial Engineering, Systems Engineering, or Engineering/Mathematics
- 5+ years of experience applying industrial engineering fundamentals, including time and motion studies
- 3+ years of experience documenting processes, process mapping, creating and deploying process documentation standards, and governance procedures
- 3+ years of experience applying statistical methods
- Intermediate or higher proficiency with Microsoft Excel, Visio, and PowerPoint
Nice to Have
- Master’s Degree or MBA
- Experience in Agile methodologies
- Experience with capacity planning
- Experience managing multiple, simultaneous projects
- Experience with data mining methods, statistical modeling, and optimization techniques
- Experience applying industrial engineering fundamentals in a service industry
- Experience as a change agent with demonstrated transformations in the process engineering domain
- Proven excellent communication, time/project management, problem-solving, organizational, and analytical skills
- Ability to work a shift from 3:30 PM to 1:00 AM IST
Technical Stack
- Microsoft Excel
- Microsoft Visio
- Microsoft PowerPoint
Team & Environment
You will be part of UnitedHealthcare’s Industrial Engineering team.
Our culture is guided by inclusion, and we are committed to comprehensive benefits and career development opportunities. Our mission is to help people live healthier lives and make the health system work better for everyone. We are dedicated to mitigating environmental impact and delivering equitable care.
