About the Role
Opportunities are available for fluent Danish speakers to work in customer-facing roles within an international environment based in Sofia. Candidates will support global clients while benefiting from professional development and structured onboarding.
Responsibilities
- Provide customer service in Danish to international clients
- Handle inquiries and resolve issues efficiently
- Maintain accurate records of client interactions
- Collaborate with team members to improve service delivery
- Adhere to company policies and procedures
- Meet performance and quality targets
- Participate in training and development programs
- Escalate complex cases when necessary
- Ensure compliance with data protection standards
- Contribute to team meetings and feedback sessions
- Support onboarding of new team members
- Monitor and report on service metrics
- Follow scripts and guidelines while maintaining natural conversation
- Work flexible shifts including weekends if required
- Maintain a professional and positive attitude
- Use internal systems to log and track cases
- Stay updated on product and service changes
- Assist in quality assurance processes
- Uphold brand reputation in all communications
- Adapt to changing workflows and priorities
Benefits
- Fully paid relocation to Sofia
- Assistance with finding accommodation
- Airport pickup upon arrival
- Comprehensive onboarding program
- Ongoing training and career development
- Health insurance coverage
- Paid vacation days
- Public holidays observed
- Modern office environment
- Multicultural team atmosphere
- Career progression opportunities
- Performance-based bonuses
- Language development support
- Work-life balance focus
- Social events and team building
- Supportive management team
- Ergonomic workspace
- Free coffee and snacks
- Access to wellness programs
- Stable employment contract
Compensation
Competitive salary with full relocation costs covered
Work Arrangement
Onsite work in Sofia, Bulgaria
Team
International team with multilingual support and collaborative culture
Relocation Package
- Round-trip airfare covered
- Temporary housing arranged for initial period
- Assistance with long-term rental search
- Local registration support
- Bank account setup help
- Tax guidance
- Language integration tips
- Cultural orientation session
- Local transportation advice
- Family relocation consultation available
Work Environment
- Office located in central Sofia
- Easily accessible by public transport
- Modern facilities with high-speed internet
- Collaborative workspaces
- Quiet zones available
- Onsite IT support
- Multilingual HR team
- Safe and inclusive workplace
- Sustainability practices in place
- Pet-friendly office days
Yes, full visa and work permit assistance provided
