About the Role
This position involves providing customer support to Danish-speaking clients while working remotely from Greece. The representative will handle inquiries, resolve issues, and ensure high satisfaction through clear communication and problem-solving.
Responsibilities
- Respond to customer inquiries in Danish via phone and email
- Assist clients with account-related questions
- Troubleshoot and resolve service issues
- Maintain accurate customer records
- Escalate complex cases when necessary
- Follow company protocols for customer interactions
- Provide feedback to improve service quality
- Adapt to changing customer needs
- Work according to scheduled shifts
- Meet performance and quality targets
- Use internal systems to manage support tickets
- Communicate clearly and professionally
- Ensure data privacy and confidentiality
- Collaborate with team members for resolution
- Stay updated on product and service changes
Benefits
- Remote work flexibility
- Stable employment contract
- Ongoing training and development
- Performance-based incentives
- Access to digital learning tools
- Supportive team environment
- Regular feedback sessions
- Opportunities for internal growth
Compensation
Competitive salary based on experience
Work Arrangement
Remote
Team
Customer support team serving Danish-speaking clients
Language Requirements
- Native or near-native proficiency in Danish is required
- Professional working level in English is mandatory
Technology Setup
- Applicants must have a personal computer with minimum specifications
- High-speed internet connection with stable bandwidth is essential
- Headset with microphone for call quality
Not available
