Next Job Abroad is looking for a Danish Customer Care specialist to provide support for a leading streaming platform. You'll join an international team to help customers resolve their inquiries and enhance their viewing experience.
What You'll Do
- Support customers with subscription, billing, and technical inquiries.
- Handle customer interactions via phone, chat, and email.
- Troubleshoot app or device issues and assist with account access.
- Provide information on content availability, languages, and promotions.
- Maintain high-quality service and follow internal guidelines.
- Participate in an 8-day training program and 12-day nesting period before full production.
- Work flexible schedules, including evenings, weekends, and seasonal peaks.
What We're Looking For
- Fluent Danish (spoken and written).
- Good English skills (B2 level).
- Excellent written communication skills for chat and email.
- Strong multitasking skills and comfort using Windows and online tools.
- Ability to work independently and as part of a team.
- Flexible and willing to work late shifts or weekends.
Nice to Have
- Fluent Danish at near-native level.
- Previous customer service experience.
- Passion for streaming platforms or digital services.
Technical Stack
- Windows
- Online tools
Team & Environment
International work environment with colleagues across Europe.
Benefits & Compensation
- Flexible work options: on-site in Athens or remote anywhere in Greece.
- Full relocation support for Athens-based employees: flight, temporary accommodation, and housing assistance.
- Competitive monthly salary plus two extra annual payments.
- Paid training and onboarding program.
- Health insurance and additional perks.
- Free online Greek language courses.
- Modern offices in Athens with comfortable break areas.
- Career development opportunities and internal mobility.
- Social events and team initiatives.
Work Mode
This role offers hybrid flexibility. You can choose to work on-site at our modern offices in Athens, Greece, or remotely from anywhere in Greece.
