Sleep Doctor is hiring a Customer Support Specialist I

Sleep Solutions Specialist I Remote Sleep Health Innovators Guide I About Us A pioneering health organization dedicated to transforming lives through scientific sleep solutions. Our mission is empowering consumers to understand sleep science, make informed product decisions, and develop health-enhancing sleep habits. We provide direct-to-consumer sleep essentials that address sleep challenges and promote overall well-being. About the Role This position reports to the Director of Support Operations and will be a remote position. Hours: Monday through Friday 9am-6pm EST What You'll Do - Obtain corrected or missing patient documentation - Process durable medical equipment and diagnostic orders - Follow up with patients lacking documentation - Communicate with patients about unfulfillable orders - Assist patients in submitting diagnostic testing - Manage patient and order flow across third-party platforms - Schedule patient appointments using office scheduling software - Handle appointment rescheduling and cancellations - Verify patient insurance information and provide necessary guidance What We Are Looking For - 2+ years patient-facing administrative or clinical support experience - Proficient in helpdesk software like Zendesk with quick system adaptation - Proven success in remote work environment - Excellent verbal and written communication skills - Strong problem-solving capabilities and detail orientation - Exceptional interpersonal abilities - Active listening and empathy skills - Strong multitasking capabilities - CRM tool familiarity preferred - Digital ordering platform experience advantageous - Additional language fluency beneficial Who We Are - Committed to expert-driven, audience-first experiences - Embrace sustainable growth and collaborative problem-solving - Encourage innovative thinking across all organizational levels - Recognize importance of collaborative work environments - Celebrate individual and team achievements Attributes - Customer-centric mindset - Intellectual curiosity - Mentorship potential - Ownership mentality - Patience and resilience - Positive attitude - Team player - Adaptability - Solution-oriented approach - Critical thinking skills - Continuous learning orientation Compensation Range $20-$22 per hour Comprehensive benefits package including: - Medical, vision, dental insurance - Medical and dependent care FSA options - 401(k) with matching contributions - Paid Time Off We are committed to creating an inclusive environment that celebrates diversity and welcomes qualified candidates from all backgrounds.