Whow Games GmbH is hiring a Customer Support Specialist for a technically inclined person with strong social skills and a passion for customer service. You will use your understanding of process automation and technical support to help customers and enhance their experience as part of an international, remote-first company with over 25 years of history.
What You'll Do
- Provide customer support for the 1st & 2nd level of PIM customer environments, interfaces, and MAM systems.
- Offer consultation, implementation, and technical support in the area of process automation, including full and partial automation.
- Supervise applications in productive use.
- Perform data analysis for automatic processing.
- Collaborate in the supervision of internal IT.
What We're Looking For
- Completed training as an IT specialist or in a customer-oriented field with a technical background.
- Pronounced social skills and a strong understanding of customer care core values.
- Experience in customer support, particularly in technical environments.
- Understanding of process automation and the ability to provide consultation and technical support in this area.
- Experience supervising applications in productive use.
- A structured, careful, and precise approach to work.
- Fluent German and active English language skills.
Team & Environment
You'll join international and open-minded teams with no hierarchies. The company operates with Scaled Scrum across the entire organization, which has between 51-200 employees.
Benefits & Compensation
- Work from Anywhere framework actively supporting home office.
- A virtual office powered by best-in-class digital platforms like Google Workspace, Odoo, and HubSpot, with integrated AI support.
- A proven framework for agile work from anywhere, supporting flexible and empowered working.
- Continuous learning and improvement through kaizen with Udemy for Business, providing access to over 6,000 world-class courses.
Work Mode
This is a remote-first position with a global team. The company has employees in more than 19 countries.
Whow Games GmbH is an equal opportunity employer.
