1840 & Company is seeking a proactive and dedicated Customer Support Specialist to join our remote team in Bogotá. In this role, you will be the frontline voice of our company, directly impacting customer satisfaction and retention through excellent service and problem-solving.
What You'll Do
- Act as the primary point of contact for customer inquiries across multiple channels.
- Diagnose, troubleshoot, and resolve customer issues promptly and effectively.
- Document and track customer interactions and solutions in our support system.
- Gather and relay customer feedback to internal teams to help improve our products and services.
- Maintain a high level of product knowledge to provide accurate guidance to customers.
What We're Looking For
- Proven experience in a customer-facing support or service role.
- Excellent written and verbal communication skills in English.
- Strong problem-solving skills with patience and empathy.
- Ability to work independently and manage your time effectively in a remote setting.
- Residency in or near Bogotá, Capital District.
Work Mode
This is a fully remote position open to candidates based in Bogotá, Capital District.
1840 & Company is an equal opportunity employer.
