EB is looking for a Customer Support Representative to be the first point of contact for clients and prospective students. You will provide exceptional customer experiences by addressing inquiries, concerns, and technical support issues related to our platform and courses. Our mission is to inspire confidence, knowledge, and happiness by empowering women to take control of their destinies through starting and growing their own online businesses.
What You'll Do
- Respond to customer inquiries via email, chat, and social media in a timely and professional manner.
- Provide information about courses, services, and educational resources available.
- Troubleshoot and resolve technical issues related to our platform.
- Document customer interactions and maintain accurate records.
- Gather customer feedback and relay insights to improve our services.
- Assist with onboarding new customers and guiding them through our offerings.
- Collaborate with the sales and marketing teams to enhance customer satisfaction.
What We're Looking For
- Proven experience in a customer support role.
- Familiarity with customer service software and tools.
- Strong written and verbal communication skills.
- Empathetic and patient attitude towards customers.
- Ability to work independently and manage your time effectively.
- Excellent problem-solving skills and attention to detail.
- Passionate about helping others and creating a positive customer experience.
- Fluent in English.
- Reliable internet connection and access to a computer for remote work.
Nice to Have
- Experience within the online education or eCommerce industries.
Work Mode
This is a fully remote position.
