LinkedIn is hiring a Customer Support Representative

**About the Company** We're partnering with a SaaS organization to find Customer Support Representatives who'll be the front-line heroes for existing customers navigating their software. The right candidate will get cross-trained across multiple products to provide comprehensive support. **About the Role** We're on the hunt for self-motivated, puzzle-solving **Customer Support Representatives** ready to join a dynamic team. This role is tailor-made for problem-solvers who love taking initiative and thrive in collaborative environments. You'll support customers across various SaaS tools and become a true product expert. As the primary customer touchpoint, you'll help users through phone, live chat, and ticketing systems. You'll need to be comfortable digging into software issues, seamlessly navigating platforms like Zendesk and Jira, and - most crucially - delivering knockout customer service. **Key Responsibilities** - Serve as the first point of contact for customer support inquiries - Troubleshoot issues and provide clear, empathetic communication via phone, chat, and email - Document, escalate, and track support requests using Zendesk - Verify and report software bugs; communicate with internal teams as needed - Act as a Subject Matter Expert (SME) for assigned products - Prioritize workload effectively and follow established SLAs - Encourage clients to submit product feedback and enhancement requests - Follow established risk management and data security protocols **Additional Duties** - Update internal support documentation - Participate in ongoing training and development opportunities - Provide customer feedback to internal stakeholders - Learn and support additional products within the company's suite - Collaborate with product and development teams via tools like Jira - Contribute to process improvements and other team initiatives **What You Bring** - 1+ year of technical support, troubleshooting, or database experience - Strong written and verbal communication skills - Empathy, problem-solving ability, and customer-first mindset - Attention to detail and willingness to learn new platforms (e.g., Zendesk, Jira, Salesforce, Slack) - High school diploma or equivalent required **Perks and Benefits** - Full health benefits - Flexible time off **About HighlightTA** This opportunity is presented by HighlightTA, your on-demand talent team. We make hiring easy with flexible, on-demand talent solutions. We partner with startups and scale-ups to embed talent partners, lead recruitment projects, and manage full talent functions. Our data-driven approach ensures fast hiring and access to top-tier talent, while flexible terms help you save time and reduce costs. Follow us on [LinkedIn](https://www.linkedin.com/company/highlightta) to learn more.