The Customer Support Representative will play a key role in managing customer expectations and satisfaction across post-sales activities, driving internal coordination with operations to meet customer demands and quarterly revenue commitments. Lumilens is a mission-driven company building photonics infrastructure for AI supercomputing, working with contract manufacturers, suppliers, and cross-functional teams to ensure product quality and continuous improvement.
What You'll Do
- Drive customer demand and deliverables internally with the operation team to meet customer request and commits accordingly
- Manage customer expectation and satisfaction in all aspect of post sales activities
- Manage customer demand and forecast with the operation team to ensure that the plan is executed satisfactorily in customer and revenue commits for the quarter
What We're Looking For
- Bachelor degree with analytical skill
- Have exposure to manage customer expectation optical transceivers
- Strong background in photonics device physics, photonics packaging, and failure mechanisms
- Demonstrated success supporting NPI programs and product qualification from concept through volume production
- Effective communicator with the ability to influence cross-functional and supplier teams
- Experience in a fast-paced, high-tech environment serving telecom/datacom markets
Nice to Have
- Experience in integrated photonics packaging and co-design (optical + electrical)
- Familiarity with wafer-level reliability and optical wafer probing
- Prior experience on engagements with Tier-1 datacenter customers or hyperscalers
Team & Environment
- Join a rapidly growing team
- Work within a world-class multi-disciplinary team
- Be part of a mission-driven, momentum-focused, and impact-oriented culture
- Collaborative, innovative, and inclusive work environment
Benefits & Compensation
- Competitive salary commensurate with experience
- Comprehensive benefits package including health insurance
- Professional development opportunities and certification support
- Access to cutting-edge technology and cloud platforms
- Collaborative work environment with cross-functional teams
Lumilens is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, identity, orientation, veteran status, disability, or any other legally protected status.
