Responsibilities
- Collaborate with senior leaders to oversee daily customer support activities
- Supervise customer service performance across chat, email, and phone channels
- Track key performance indicators including response speed, resolution rates, customer satisfaction, and issue escalations
- Lead efforts to improve service quality by updating standard operating procedures and internal workflows
- Assist in recruiting, onboarding, training, and developing support team members
- Serve as the final point of contact for complex customer or operational challenges
- Ensure reliable team coverage and high service quality during U.S. business hours
- Partner with Product, Engineering, Clinical, and Operations teams to address recurring customer issues
Benefits
- Be part of a high-performing, globally distributed team
- Take meaningful ownership in shaping the growth of customer support
- Access clear advancement opportunities as the organization scales
- Work in a remote-first environment with a structured operational framework
Work Arrangement
remote
Team
global
Work Hours
U.S. business hours
Location & Eligibility
This is a remote role open to candidates based in India, South America, or select European countries (UK, Sweden, Netherlands, France)
Final eligibility
Final eligibility depends on business needs and hiring feasibility by location
How to Apply
Please submit your application in English. Qualified candidates will be contacted for next steps.
