Responsibilities
- Own end-to-end enablement programs: Scale existing and scope new L&D initiatives by defining timelines, setting milestones, and driving cross-functional coordination to ensure smooth, high-quality rollouts.
- Define and measure success: Build and operationalize learning metrics (e.g., training effectiveness, time to proficiency, quality impact), and continuously iterate on programs based on data, feedback, and evolving business needs.
- Design high-impact learning experiences: Apply evidence-based instructional design to create clear, engaging, creative, and compliant learning across formats — including live sessions, virtual trainings, and on-demand resources (videos, micro-learnings, SOPs, facilitator guides, and assessments).
- Build scalable learning systems: Develop structured programs and resources that support employee growth, improve confidence in role, and strengthen readiness for increased scope and responsibility.
- Help evolve knowledge management: Contribute to and improve our knowledge systems to ensure teams have easy access to accurate, up-to-date information when they need it.
- Maintain content quality and relevance: Regularly audit training and documentation, proactively updating materials to reflect product, policy, and process changes.
- Partner cross-functionally to drive performance: Work closely with CS, Leadership, Quality, WFM, Strategy, and technical teams to identify performance gaps and deliver targeted, data-informed learning interventions.
Benefits
- Base salary
- Equity (stock options/RSUs)
- Benefits
- Reasonable accommodations during recruitment for applicants with disabilities or special needs
Work Arrangement
Remote (Worldwide)
Additional Information
- Banking services provided through Choice Financial Group and Column N.A., Members FDIC.
- Mercury is not an FDIC-insured bank.
- Covey is used as part of the hiring process for jobs in NYC.
- Covey Scout for Inbound has been used since January 22, 2024.
- Reasonable accommodations are provided during recruitment for applicants with disabilities or special needs.
