As a Customer Support Engineer at Starburst, you will be responsible for supporting SEP (Starburst Enterprise Platform) and Galaxy customers that submit break/fix and other technical inquiries. You will work on a wide range of support matters including configuration, security, integration, and cluster issues to ensure customers maximize their experience with Starburst products.
What You'll Do
- Respond to and resolve Galaxy & SEP customer inquiries via chat, email, or call session, within specified SLA windows.
- Contribute to our customer-facing self-serve knowledge base.
- Collaborate with our pre and post-sales teams to ensure cross-functional alignment and customer satisfaction.
- Enthusiastically participate in ongoing personal learning including active participation in team training and development.
- Escalate and manage escalated issues with Engineering to ensure good outcomes for our customers.
What We're Looking For
- Strong communication skills.
- Ability to function in a fast-paced dynamic environment when needed.
- Curiosity to learn and explore various approaches and solutions.
- Desire and ability to learn and work cross-functionally in a highly customer-success-oriented company.
Nice to Have
- Background in deploying and debugging complex systems.
- Background in distributed systems, Hadoop, cloud technologies, security, DBMSs, and navigating a complex Java codebase.
- Experience with Big Data (Hadoop, Data Lakes, Spark).
- Experience with Docker and Kubernetes.
- Familiarity with cloud technologies (AWS, Azure, GCP).
- Knowledge of Security (Authentication (LDAP, OAuth2.0), Authorization technologies, SSL/TLS).
- Linux Skills.
- DBMS Concepts/SQL Exposure.
- Proficiency in languages: SQL, Java, Python, Bash.
Technical Stack
- Hadoop, Data Lakes, Spark
- Docker, Kubernetes
- AWS, Azure, GCP
- LDAP, OAuth2.0, SSL/TLS
- Linux
- SQL, Java, Python, Bash
Benefits & Compensation
- Compensation: $95,000—$120,000 USD
- Equity packages (ISOs)
- Comprehensive benefits offering
Work Mode
This role is local-country and open to candidates in the United States within EST Locations.
Starburst provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
