Agilent Technologies is looking for a Customer Support Engineer specializing in Gas Chromatography/Mass Spectroscopy (GC/GCMS) systems. You will act as a trusted technical expert, delivering advanced on-site support in customer laboratories across The Netherlands to solve complex problems and optimize performance.
What You'll Do
- Deliver advanced on-site support including installation, implementation, optimization, maintenance, and repair of gas chromatography systems.
- Troubleshoot and resolve complex system, method, hardware, and software issues, often under time pressure.
- Act as a technical authority for customers, advising on best practices, preventive maintenance, and system configurations.
- Proactively identify potential risks and performance limitations before they impact customer operations.
- Execute integrated system solutions involving hardware, software, networking, and peripherals according to defined architectures.
- Serve as an internal escalation point for challenging technical cases and collaborate closely with Support, Sales, Marketing, and R&D.
- Maintain accurate documentation and ensure full compliance with Agilent quality and regulatory standards.
- Share expertise by delivering technical training, workshops, or mentoring for colleagues and customers.
- Support key or high-volume customers, including calibration and qualification activities when required.
What We're Looking For
- Degree in Chemistry.
- Solid practical experience with GC/GMS systems; experience with special valves is an advantage.
- Proven ability to work independently in laboratory environments and manage complex customer situations.
- Clear, confident communication skills—both verbal and written.
- Fluency in Dutch and English.
- Valid driving license and willingness to travel.
Nice to Have
- Experience with Agilent systems and software.
- Exposure to multi-vendor laboratory setups.
- Experience of acting as a technical reference, trainer, or mentor.
- Experience with GC/GCMS applications.
Technical Stack
- GC/GCMS systems
- Agilent systems and software
Team & Environment
You will collaborate closely with Support, Sales, Marketing, and R&D teams.
Work Mode
This role follows a hybrid work model and is based in The Netherlands, with a preferred location in the Rotterdam district.
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
