Azurreo is looking for a Customer Support Coordinator to be the first point of contact for our customers, delivering remote technical support and ensuring a smooth, professional resolution process. You will provide guidance on server configurations, troubleshoot network and software issues, and work closely with internal teams to optimize the customer experience.
What You'll Do
- Respond to customer inquiries via phone, email, and chat with professionalism and urgency.
- Troubleshoot server configurations, network performance, software installations, and related IT issues.
- Guide customers through solutions in a clear, simplified manner.
- Escalate unresolved technical issues to specialized teams and follow up on resolution status.
- Assist with software installations and configurations for new customer sites.
- Maintain accurate records of all interactions and technical steps taken in the CRM system.
- Contribute to FAQs, internal documentation, and knowledge bases.
- Recommend improvements to support workflows and participate in training initiatives.
- Analyze support trends and report insights to improve service delivery.
What We're Looking For
- Bachelor’s degree in IT, Telecommunications, Computer Science, or a related field.
- 1–2 years of experience in technical support or IT helpdesk.
- Background in telecom, networking, or customer service support.
- Proficiency with server troubleshooting, remote support tools, and CRM platforms.
- Solid understanding of DNS, SSL, FTP, and basic network protocols.
Nice to Have
- Strong communication skills in English (verbal and written).
- Analytical thinker with a problem-solving mindset.
- Ability to simplify technical topics for non-technical audiences.
- Detail-oriented, well-organized, and able to manage multiple tasks remotely.
- Flexible with schedules to support clients across various time zones.
Team & Environment
You will join a collaborative team within a company of 11-50 employees.
Benefits & Compensation
- Paid time off and public holidays
- Career development and advancement opportunities
- 100% remote work with international exposure
- Valuable experience in IT and telecom customer support
Work Mode
This is a 100% remote position operating on a global scale.
