Amber is hiring a Customer Support Agent with English and Japanese to deliver exceptional support to players of a Live game. You will be the first point of contact, assisting players with their queries and gathering valuable community feedback. We value each member's contributions to our mission of continuous improvement and innovation.

What You'll Do

Provide support and answer inquiries for Live Players regarding account settings, gameplay, purchasing, and basic troubleshooting.
Gather relevant data from players, understand the root cause, and offer personalized solutions.
Constantly keep updated on game features, design, and procedural changes.
Stay in tune with the project’s productivity and quality targets.
Carefully check the backlog and report negative trends as soon as possible.
Maintain healthy KPI results on a daily, weekly, and monthly basis.

What We're Looking For

Native level fluency in written and spoken Japanese.
High level fluency in written and spoken English.
Excellent written and verbal communication skills.
At least 1 year of working experience in customer service, player support, or a contact center.
Hands-on experience with contact center processes, tools, and multilingual support.
Innovative and passionate about delivering the best user experiences possible.
Ability to diagnose and solve problems with varying complexity using multiple tools or knowledge bases.
Experience working in a fast-paced environment and dealing with constant change.
Video games knowledge.