The Customer Support Agent will provide timely and effective support to customers, resolve issues to ensure retention, and maintain high service quality across Social Discovery Group's global social entertainment platforms. The role involves consulting customers, addressing inquiries, and promoting websites when appropriate.
What You'll Do
- Consulting our customers on all raised questions related to our websites
- Working timely, speedily, and effectively with customer requests
- Resolving all customer issues with the goal of customer retention
- Promoting our websites to the customers upon opportunity
- Maintaining a high level of service quality
What We're Looking For
- You are fluent in English
- You have experience working with international customers
- You have fast typing skills in English
- You are a quick learner, and you can absorb large volumes of information
- You can psychologically analyze people and be sensitive to their emotions
- You can swiftly navigate through difficult situations and adapt to fluctuating circumstances
- You can come up with and provide professional solutions to complicated cases
- You are stress resistant, energetic, and never hesitant to show initiative
- You have a ‘can-do’ attitude, and you believe that ‘everything is possible’
- You can provide an outstanding quality service
Nice to Have
- You are fluent in Japanese
- You are fluent in Spanish
- You are fluent in Chinese
Team & Environment
- International team of IT professionals and digital nomads working remotely across the globe
- Team of like-minded people and IT professionals focused on globally impactful social discovery products
- Proud to be a two-time 'Great Place to Work' winner (USA & Japan, 2024–2025)
- Top-5 Company for Work-From-Anywhere Jobs (FlexJobs, 2025)
Benefits & Compensation
- Convenient 5/2 shift from 11PM to 8AM GMT+3 with Mondays and Tuesdays as days off
- REMOTE OPPORTUNITY to work full time
- Vacation 28 calendar days per year
- 7 wellness days per year (time off) that can be used to deal with household issues, to lie down and recover without taking sick leave
- Bonuses up to $5000 for recommending successful applicants for positions in the company
- 50% payment for professional training, international conferences and meetings
- Corporate discount for English lessons
- Health benefits: if not eligible for corporate medical insurance, the company will compensate with up to $1,000 gross per year per employee for self-purchase of health insurance or doctor’s fees (including spouse and children)
- Workplace organization: the company provides all employees with an equipped workplace and necessary equipment (table, armchair, wifi, etc.) in offices or co-working locations
- In other locations, reimbursement of workplace costs up to $1,000 gross once every 3 years, for co-working rent or home office setup (desk, chair, Internet, etc.)
- Internal gamified gratitude system: receive bonuses from colleagues and exchange them for merchandise, team building activities, massage certificates, etc.
- Bonuses up to $5000 for employee referrals
- $1,000 gross annual compensation for health expenses
- $1,000 reimbursement every 3 years for home office setup
Work Mode
Full-time remote work with a fixed 5/2 shift from 11PM to 8AM GMT+3, available to candidates in Cyprus, Malta, USA, Armenia, Georgia, Kazakhstan, Montenegro, Poland, Latvia, Serbia, Spain, Portugal, UAE, Israel, Turkey, Thailand, Indonesia, Japan, Hong Kong, Australia, and many other locations.
