Superior Fence & Rail is hiring a Customer Success & Operations Coordinator - Central America and the Cari

Job Title: Client Engagement & Operational Specialist Location: Remote (Telecommute) Schedule: 40 hours per week Employment Type: Independent Contractor Salary: $1,200 USD per month Time Zone: Must be available during US business hours (CST, EST, or PST) About This Role We're searching for a meticulously organized and interpersonally skilled Operational Coordinator to serve as the strategic nerve center of our business. This comprehensive role integrates outstanding client support with essential backend coordination—you'll be the welcoming communication point for customers while simultaneously managing permits, arranging service locations, coordinating meetings, processing transactions, gathering testimonials, and supporting our sales team with administrative functions. The perfect candidate flourishes in a fluid environment, appreciates diverse responsibilities, and takes satisfaction in seamlessly navigating multiple priorities from initial client interaction through project completion. KEY RESPONSIBILITIES Client Communication & Telephonic Support (High Volume) - Manage 80+ incoming and outgoing calls daily with precision and professionalism - Respond to and route incoming communications promptly - Deliver comprehensive product and service information to prospective and existing clients - Arrange consultations and appointments for sales representatives considering logistical constraints - Maintain a warm, professional communication approach while handling substantial call volume - Process final financial transactions and pursue outstanding account balances Permit & Infrastructure Coordination - Investigate, develop, and submit permit documentation according to municipal regulations - Engage with governmental offices regarding permitting specifications - Preemptively schedule infrastructure assessments before project implementation dates Feedback & Evaluation Collection - Generate comprehensive lists of completed assignments and contact clients for performance insights - Facilitate client review submission processes and ensure thorough follow-up Administrative & Sales Support - Assist leadership and sales personnel with tracking administrative follow-ups - Maintain meticulous digital documentation of client interactions, projects, permits, and communications - Develop essential analytical spreadsheets Digital Marketing Engagement - Capture project imagery and manage social media content - Explore and recommend innovative marketing strategies to enhance brand visibility Requirements Essential Qualifications: - Advanced English linguistic proficiency (C1/C2 level) - written and verbal - Minimum 2 years high-intensity customer service experience - Demonstrated ability to manage rapid communication flow while maintaining quality - Superior telephonic communication capabilities with professional, empathetic demeanor - Exceptional organizational and multitasking capabilities with meticulous attention to detail - Capacity to maintain composure in dynamic, high-pressure environments - Proactive problem-solver with strong independent working capabilities - Dependable high-speed internet and professional home workspace with noise-canceling equipment Technical Competencies: - Advanced Microsoft and Google productivity suite proficiency - Rapid adaptability to new customer relationship and project management platforms - Comprehensive understanding of communication systems and customer database management - Capability to navigate complex online governmental platforms - Fundamental social media platform knowledge - Rapid and accurate data input skills Preferred Qualifications: - Prior experience with municipal application processes - Background in construction or home services sectors - Transaction collection and accounts receivable expertise - Familiarity with infrastructure location procedures - Bilingual capabilities (English/Spanish) advantageous