Ankaadia GmbH is looking for a Customer Success Manager (w/m/d) to act as a key part of our growth strategy. You will ensure our customers achieve optimal value from our software through dedicated support and guidance.

What You'll Do

Plan and lead onboarding projects for new customers.
Enable existing customers through support, training, and guidance to use Ankaadia optimally.
Work closely with the product team to communicate and prioritize customer requirements.
Identify customer requirements and challenges to tailor the Ankaadia software solution through precise configuration.
Manage onboarding projects for new customers, collect customer feedback, and identify opportunities for software development.
Collaborate within a motivated and ambitious team, share best practices, and work together to achieve goals in the Customer Success area.

What We're Looking For

First experience in customer care.
Enthusiasm for innovative software products and proficiency in using them.
Goal-oriented, confident communication and proactive action.
Positive, energetic, and creative attitude to build trust and enthusiasm with customers.
Very good command of German and English, both spoken and written.

Nice to Have

Experience in customer care in a B2B software environment, a personnel service agency, or the HR sector.
Experience in creating self-service content, e.g., user documentation, help center articles, or training and onboarding videos.
A successfully completed degree in economics, communications, social sciences, or comparable training.

Benefits & Compensation

Competitive compensation package including salary, benefits (e.g., EGYM Wellpass), and an employee participation program.
30 days paid vacation per year.
Modern premium hardware from Apple or Dell.
Joint team events to strengthen team spirit and celebrate successes.
Diverse, equal opportunity, and multicultural environment with short decision-making paths.