Role Overview
This position is responsible for managing ongoing relationships with high-profile sports and entertainment venues following system deployment. You'll ensure reliable, uninterrupted operations during critical live events by maintaining constant awareness of venue activity, system performance, and seasonal rhythms.
Key Responsibilities
- Lead post-deployment account management for stadiums, arenas, and event centers, serving as the primary point of contact
- Oversee a structured 60–90 day support period for each new location to ensure smooth adoption
- Monitor key account metrics including kiosk availability, transaction trends, and renewal timelines
- Prepare proactively for event days by tracking schedules, staffing needs, and potential risks
- Identify churn indicators early and collaborate with Finance and Sales on renewal planning
- Take full ownership of urgent issues, especially during live events, coordinating resolution from start to finish
- Keep account records detailed and up to date so internal teams can quickly understand status without direct input
- Supply insights and supporting data for executive reviews, helping shape the narrative for customer discussions
Qualifications
- Minimum of five years in customer success, account management, or post-sale client support roles
- Proven experience supporting hardware or SaaS solutions in operational environments
- Skill in turning technical and operational data into clear, actionable business summaries
- Self-driven approach with a habit of identifying risks early and proposing solutions
- Strong commitment to documentation and knowledge sharing
- Ability to collaborate effectively across Sales, Finance, Operations, and Engineering teams
- Willingness to travel frequently, up to 50% of the time
Preferred Background
- Direct experience supporting technology or services within sports or entertainment venues
- Familiarity with point-of-sale systems, concessions platforms, or food service operations in live event settings
- Experience working alongside foodservice operators in high-volume environments
Work Environment
This is a hybrid role with regular travel expected. You’ll operate within a lean, cross-functional team focused on delivering reliable, high-impact solutions. The culture values ownership, precision, and long-term impact over shortcuts or optics. Success here means solving real problems simply and effectively, with humility and discipline.
Benefits
- Comprehensive health, dental, and vision coverage for employees and dependents
- 401k retirement plan
- Flexible paid time off policy
- Competitive compensation in a growing organization
- Opportunity to shape solutions across diverse industries
Commitment to Inclusion
We are an equal opportunity employer. All applicants will be considered regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.
