Planet is hiring a Customer Success Manager, EMEA Civil Governments

About the Role

Lead customer success efforts for civil government clients in the EMEA region, focusing on driving adoption, satisfaction, and retention. Collaborate with cross-functional teams to deliver exceptional service and support.

Responsibilities

• Develop and execute customer success strategies for civil government clients in the EMEA region.
• Build and maintain strong relationships with key stakeholders within client organizations.
• Drive adoption and usage of services through proactive engagement and support.
• Identify and address customer needs and issues, ensuring high levels of satisfaction.
• Collaborate with internal teams to deliver customized solutions and support.
• Monitor and report on customer health and satisfaction metrics.
• Conduct regular business reviews and check-ins with clients.
• Provide feedback to product and sales teams to improve offerings.
• Manage customer onboarding and training processes.
• Stay updated on industry trends and best practices in customer success.
• Contribute to the development of customer success processes and tools.
• Participate in customer success team meetings and initiatives.
• Support the development of customer success content and resources.
• Assist in the planning and execution of customer events and webinars.
• Collaborate with the sales team to support new business development efforts.
• Provide input on customer success-related projects and initiatives.
• Ensure compliance with customer success policies and procedures.
• Maintain accurate and up-to-date customer records and documentation.
• Support the resolution of customer escalations and issues.
• Provide regular updates to management on customer success activities and outcomes.

Nice to Have

• Experience with geospatial or remote sensing technologies.
• Knowledge of European government structures and policies.
• Experience with customer success in the EMEA region.
• Familiarity with government contracting and procurement processes.
• Experience with customer success software and tools.
• Knowledge of industry trends and best practices in customer success.
• Experience with customer success content and resource development.
• Ability to speak multiple European languages.
• Experience with customer success metrics and KPIs.
• Familiarity with government data and analytics tools.
• Experience with customer success in the public sector.
• Knowledge of European government regulations and compliance requirements.
• Experience with customer success in the geospatial industry.
• Familiarity with government procurement and contracting processes.
• Experience with customer success software and tools.
• Knowledge of industry trends and best practices in customer success.

Compensation

Competitive salary and benefits

Work Arrangement

Hybrid

Team

Part of the Customer Success team, collaborating with various departments

What You'll Do

• Develop and implement customer success strategies tailored to civil government clients in the EMEA region.
• Build and nurture strong relationships with key stakeholders within client organizations.
• Drive adoption and usage of services through proactive engagement and support.
• Identify and address customer needs and issues, ensuring high levels of satisfaction.
• Collaborate with internal teams to deliver customized solutions and support.
• Monitor and report on customer health and satisfaction metrics.
• Conduct regular business reviews and check-ins with clients.
• Provide feedback to product and sales teams to improve offerings.
• Manage customer onboarding and training processes.
• Stay updated on industry trends and best practices in customer success.
• Contribute to the development of customer success processes and tools.
• Participate in customer success team meetings and initiatives.
• Support the development of customer success content and resources.
• Assist in the planning and execution of customer events and webinars.
• Collaborate with the sales team to support new business development efforts.
• Provide input on customer success-related projects and initiatives.
• Ensure compliance with customer success policies and procedures.
• Maintain accurate and up-to-date customer records and documentation.
• Support the resolution of customer escalations and issues.
• Provide regular updates to management on customer success activities and outcomes.

What You'll Need

• Proven experience in customer success or a related role, preferably in the government sector.
• Strong understanding of customer success principles and best practices.
• Excellent communication and interpersonal skills.
• Ability to build and maintain strong relationships with clients.
• Experience with CRM and customer success software.
• Strong problem-solving and analytical skills.
• Ability to work independently and in a team environment.
• Experience with government procurement processes and regulations.
• Fluency in English and at least one other European language.
• Bachelor's degree in a relevant field or equivalent experience.
• Experience with remote work and virtual collaboration tools.
• Ability to manage multiple projects and priorities.
• Experience with data analysis and reporting.
• Strong organizational and time-management skills.
• Experience with customer onboarding and training processes.
• Ability to work in a fast-paced and dynamic environment.
• Experience with customer success metrics and KPIs.
• Ability to provide feedback and input on product development.
• Experience with customer success content and resource development.
• Strong presentation and public speaking skills.
• Ability to travel as needed to meet with clients and attend events.

Nice to Have

• Experience with geospatial or remote sensing technologies.
• Knowledge of European government structures and policies.
• Experience with customer success in the EMEA region.
• Familiarity with government contracting and procurement processes.
• Experience with customer success software and tools.
• Knowledge of industry trends and best practices in customer success.
• Experience with customer success content and resource development.
• Ability to speak multiple European languages.
• Experience with customer success metrics and KPIs.
• Familiarity with government data and analytics tools.
• Experience with customer success in the public sector.
• Knowledge of European government regulations and compliance requirements.
• Experience with customer success in the geospatial industry.
• Familiarity with government procurement and contracting processes.
• Experience with customer success software and tools.
• Knowledge of industry trends and best practices in customer success.

Our Benefits

• Competitive salary and benefits package.
• Opportunities for professional development and growth.
• Collaborative and supportive team environment.
• Flexible work arrangements and remote work options.
• Comprehensive health and wellness benefits.
• Generous time-off policies and holidays.
• Employee assistance programs and resources.
• Opportunities for international travel and collaboration.
• Access to cutting-edge technology and tools.
• Support for continuous learning and skill development.

Our Commitment

• We are committed to fostering a diverse and inclusive workplace.
• We value and respect the unique perspectives and experiences of our employees.
• We strive to create an environment where everyone can thrive and succeed.
• We are dedicated to providing equal opportunities for all employees.
• We promote a culture of collaboration, innovation, and continuous improvement.
• We support the professional development and growth of our employees.
• We are committed to delivering exceptional service and support to our clients.
• We value integrity, transparency, and accountability in all our actions.
• We strive to make a positive impact on the communities we serve.
• We are dedicated to upholding the highest standards of ethical conduct and professionalism.

How to Apply

• Submit your application through our careers portal.
• Include your resume and a cover letter highlighting your relevant experience and qualifications.
• Provide any additional materials or portfolios that showcase your skills and achievements.
• Complete any required assessments or interviews as part of the application process.
• Follow up with the hiring team to confirm receipt of your application and any next steps.

Equal Opportunity Employer

• We are an equal opportunity employer and welcome applicants from all backgrounds.
• We do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected characteristic.
• We are committed to providing reasonable accommodations to qualified individuals with disabilities.
• We encourage all qualified candidates to apply and join our diverse and inclusive team.

About Us

• We are a leading provider of geospatial and remote sensing solutions.
• We empower our clients with actionable insights and data-driven decision-making.
• We are committed to delivering innovative and reliable solutions to our clients.
• We value collaboration, innovation, and continuous improvement.
• We strive to make a positive impact on the world through our technology and services.
• We are dedicated to providing exceptional service and support to our clients.
• We value integrity, transparency, and accountability in all our actions.
• We are committed to fostering a diverse and inclusive workplace.
• We support the professional development and growth of our employees.
• We are dedicated to upholding the highest standards of ethical conduct and professionalism.

Our Mission

• Our mission is to empower our clients with actionable insights and data-driven decision-making.
• We strive to deliver innovative and reliable solutions that meet the unique needs of our clients.
• We are committed to making a positive impact on the world through our technology and services.
• We value collaboration, innovation, and continuous improvement in all our actions.
• We are dedicated to providing exceptional service and support to our clients.
• We uphold the highest standards of ethical conduct and professionalism in all our interactions.
• We foster a diverse and inclusive workplace where everyone can thrive and succeed.
• We support the professional development and growth of our employees.
• We are committed to delivering value to our clients and stakeholders.
• We strive to make a positive impact on the communities we serve.

Our Values

• Integrity: We act with honesty, transparency, and accountability in all our actions.
• Innovation: We embrace new ideas and approaches to drive continuous improvement.
• Collaboration: We work together to achieve our shared goals and objectives.
• Customer Focus: We prioritize the needs and satisfaction of our clients in all our decisions.
• Diversity and Inclusion: We value and respect the unique perspectives and experiences of our employees.
• Sustainability: We are committed to making a positive impact on the environment and society.
• Excellence: We strive for the highest standards of quality and performance in all our actions.
• Respect: We treat all individuals with dignity, kindness, and professionalism.
• Responsibility: We take ownership of our actions and their impact on others.
• Continuous Learning: We support the ongoing development and growth of our employees.

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