Amsterdam, Noord-Holland, Netherlands Hybrid Employment

Trusted Shops is hiring a Customer Success Manager Benelux (f/m/d)

Responsibilities

  • Take ownership of a defined portfolio of customers, proactively driving performance improvements.
  • Serve as the main point of contact, offering expert guidance and ongoing support.
  • Identify opportunities for growth and strategically position TRSTD’s technologies to achieve client goals.
  • Act as the voice of the customer, providing actionable insights to our product team.

Benefits

  • Hybrid work: Combine fixed office days (3 days / week) with flexible remote work
  • Academy Onboarding: 4-weeks onboarding together with all new starters in Sales, Customer Success, and Account Management
  • Workation: Temporarily work from a destination of your choice within EU, Iceland, Liechtenstein or Norway
  • Contract with Europe's trusted brand
  • 25 vacation days
  • Buddy program (an experienced trustee is at your side)
  • Individual training opportunities
  • Events (Team Events, Unit Events, etc.)
  • Health Pass (free online and offline sports, fitness and health courses)

Work Arrangement

Hybrid

Additional Information

  • Onboarding & Growth At Trusted Shops, you’ll kick off your journey with an onboarding experience designed to spark confidence, connection, and real momentum. It all begins with Culture & Value Week: an energizing in-office start where you learn, collaborate, and experience our values firsthand. The four onboarding weeks give you everything you need to thrive, from tools and workflows to our Trusted Shops’ mindset. With ongoing support from local champions, enablement specialists, regular feedback, and a global onboarding group, you quickly build the skills and network that power your growth.
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About company
Trusted Shops

For more than 25 years, Trusted Shops has been strengthening trust in online shopping. With our Trustmark, Buyer Protection and authentic reviews, we help millions of people make confident purchase decisions. More than 32,000 online shops across Europe rely on our trust solutions to build confidence, highlight reputable retailers, and grow sustainably.

Digital commerce continues to change rapidly. Fake shops, manipulated reviews and deceptively realistic online identities are on the rise – not least due to the growing capabilities of artificial intelligence in online retail. This makes it more important than ever to create reliable signals that make genuine quality clearly visible and give consumers peace of mind.

That is why we continuously develop and improve our solutions. Our goal remains clear: to make online shopping safer, more transparent and more trustworthy – for shoppers and online retailers alike. Today, Trusted Shops is one of the leading trust brands in European e‑commerce.

All jobs at Trusted Shops Visit website
Job Details
Department ACT International
Category other
Posted 4 months ago