Responsibilities
- improving commercial interface to internal and external customers worldwide
- boosting sales through customer contact leading to improved application of existing products as well as discovering new product opportunities
- serving as a liaison between the sales, customer service team, plant operations, and our customers
- developing and maintaining sales account performance reports and work with sales team to monitor product trends
- cascading business insight through the organization, such SIOP output, forecast projections, performance updates, etc. ensuring accuracy and timely dissemination of information
- leading critical meetings for the revenue team, including but not limited to revenue tracking, forecasting, demand planning and SIOP sessions
- developing and implementing customer-centric approaches and best practices that embed a customer-focused culture across internal operations
- monitoring and measuring key performance indicators (KPIs) with strategic accounts related to service quality, providing regular reports and insights to senior management and stakeholders
- partnering with Business Development and Account Managers to provide application and service-related analysis that supports and maximizes sales opportunities
- working with Freight Customer Service and internal sales support staff to answer questions and provide order status reports
- performing annual contract reviews and analyses to ensure customer agreements align with business unit objectives and protect the organization’s best interests
- managing customer price lists, including margin analysis and the implementation of appropriate pricing adjustments
- identifying, evaluating, and recommending SKU changes to enhance customer satisfaction and drive revenue growth
Requirements
- an undergraduate degree in engineering or business or a minimum of 3-5 years’ experience in sales, product management, or business development
- the ability to prioritize, organize, delegate, and follow up on assignments
- excellent verbal, written and interpersonal communication skills
- a strong mechanical aptitude
- proficient in the use of Microsoft applications, to include advanced expertise with Excel, PowerPoint, Power BI and various other analytical/research tools used for reporting, forecasting, and market analysis
- outstanding analytical, statistical, and reasoning ability for problem solving strategic planning, creativity/innovation, and judgment for complex decisions
- the ability to interact and influence individuals at all levels within the organization while communicating effectively in a team-oriented, collaborative environment
Nice to Have
- previous sales or customer service experience
- the ability to identify gaps, make quick decisions and proactively develop impactful, cost-effective solutions
- an enthusiastic individual who can listen to customer concerns and offer a unique and innovative solution
- an outgoing and energetic self-starter that can demonstrate confidence, tact, patience, and diplomacy while dealing with customers
Work Arrangement
On-site
Team
Structure: sales and customer service team, plant operations team, as well as the end customer
Additional Information
- able to travel, up to 10-20%, as needed to perform the basic duties associated with this position
- The salary for this role is in the range of $62,100 - $85,300 annually. The actual salary offered to a candidate may be influenced by a variety of factors, such as: training, transferable skills, work experience, education, business needs, market demands and work location. The base pay range is subject to change and may be modified in the future. More information on offered benefits, which include health, welfare, and retirement, are available at mywabtecbenefits.com. Wabtec will only employ those who are legally authorized to work in the U.S. for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable) and fitness for duty test (as applicable).
