BrandBastion is looking for a Customer Success Manager to ensure clients maximize the power of our AI-first platform for social media engagement and brand protection. You will act as a strategic partner to help global brands unlock measurable business impact from their social presence.

What You'll Do

Serve as a trusted advisor to global brands, aligning BrandBastion’s AI-powered solutions with their social engagement and brand protection goals.
Drive renewals, upsells, and expansions by demonstrating the impact of AI-driven automation on customer engagement, brand safety, and efficiency.
Collaborate with AI specialists to fine-tune models based on client-specific needs, industry trends, and evolving communication styles.
Analyze performance data and translate insights into strategic recommendations that optimize moderation, engagement, and real-time execution.
Implement strategies to prevent churn and ensure long-term client retention, focusing on building strong, lasting relationships.
Act as the voice of the customer within the company, relaying feedback to product, marketing, and sales teams to shape the product roadmap.
Identify and develop customer advocates who can provide testimonials, case studies, or references.

What We're Looking For

Proven experience in customer growth, successfully managing renewals, expansions, and upsells at a B2B SaaS or fast-growing company.
A deep understanding of marketing, community management, and social engagement – 3-6 years experience.
Managed enterprise client portfolios, ensuring strategic alignment with business objectives and measurable impact.
A data-driven and AI-first mindset, leveraging automation to help brands scale engagement while maintaining control.
A proactive, results-oriented approach, identifying challenges, anticipating client needs, and delivering tangible business outcomes.
A strategic, problem-solving mindset, using insights to tell compelling business stories and influence key stakeholders.