Kacmarcik Enterprises is hiring a Customer Success Manager to serve Hummel Pro clients. You will ensure exceptional service while supporting marketing and operational initiatives for this globally recognized brand with over 100 years of history. You will build strong client relationships and develop expertise in Hummel's product ranges.
What You'll Do
- Serve as the primary point of contact for Hummel Pro NA Clubs.
- Deliver outstanding customer service and maintain strong client relationships.
- Assist in social media strategy, activations, and account posts.
- Execute company directives aligned with overall marketing strategies.
- Support day-to-day budget planning and revenue goals per account.
- Manage product orders, fulfillment, and sales tracking.
- Oversee logistics platforms and communicate tracking details to accounts.
- Assist with B2B tracking, promo spends, and contract triggers.
- Develop expertise in Hummel’s custom, stock, and lifestyle ranges.
- Understand size ranges and garment details.
- Build club-specific proposals for partnership pitches.
What We're Looking For
- Strong customer service skills with experience in retail, customer service, or marketing.
- Excellent organizational and problem-solving abilities.
- Creative mindset with keen attention to detail.
- Proficiency in Microsoft Excel and Canva.
- Ability to manage multiple priorities in a fast-paced environment.
Technical Stack
- Microsoft Excel
- Canva
Work Mode
This is an onsite position located in Grafton, WI.
Kacmarcik Enterprises is an equal opportunity employer.
