LinkedIn is looking for a Customer Success Manager to ensure our customers achieve significant return on investment and business success with their LinkedIn solutions. You will partner closely with sales counterparts to drive adoption, enhance customer success, and serve as a dedicated customer champion and advocate.
What You'll Do
- Advance your personal journey with Diversity, Inclusion, and Belonging.
- Partner with sales on prioritized customers to drive adoption, enhance success, and mitigate churn risk.
- Act as a trusted advisor to end users and management to drive product adoption and achieve operational priorities.
- Utilize client usage and industry metrics to derive insights and drive greater customer engagement.
- Analyze customer engagement metrics and leverage the Learning Center to provide product education.
- Track and record customer activity timely in systems of record, such as Dynamics.
- Identify churn risk and maintain healthy engagement by finding low utilization and providing solutions.
- Maintain a deep understanding of LinkedIn products to guide customers on best practices.
- Interpret customer insights to drive product change and act as the voice of the customer to Product teams.
- Expedite technical and purchase-related escalations.
- Be accountable for partnership success, measured by engagement quality, validated ROI, and identified growth opportunities.
What We're Looking For
- 3+ years of experience in Customer Success, Account Management/Sales, Consulting, Product Training and Enablement, Project Management, or Change Management.
Nice to Have
- Experience in recruiting, talent experience, learning, e-Learning, Organizational L&D, sales, account management, product enablement, and/or sales effectiveness.
- Fundamental interpersonal skills to build authentic business relationships and manage relational challenges.
- Fundamental organization, project management, and time management skills.
- Experience analyzing data, trends, and client information to identify product or growth opportunities.
- Strong verbal and written communication skills, including presenting to small and large audiences.
- Fundamental understanding of Sales concepts and Software as a Service.
- Bachelor's degree or equivalent practical experience.
Benefits & Compensation
- Salary range: $74,000 to $119,000.
- A culture built on trust, care, inclusion, and fun where everyone can succeed.
- Commitment to investing in employee growth and providing transformational opportunities.
Work Mode
This is a hybrid position based in San Francisco.
We seek candidates with a wide range of perspectives and backgrounds and are proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
