About the Role
Role details below.
Responsibilities
- Strategically manage a high-volume of accounts, utilizing Zendesk and internal CRM tools to maintain a seamless customer experience
- Create and deliver custom usage reports for accounts, helping customers understand their ROI through data
- Support the Sales and CS teams with operational tasks to keep account management running smoothly
- Set up and manage partner access for strategic collaborations
- Act as a point of contact for partner onboarding questions and technical setup
- Coordinate internal alignment and respond to bid requests, ensuring accurate and timely provisioning
- Set up and manage partner access for strategic collaborations
Requirements
- Bachelor’s degree in a relevant field
- Attention to detail and organizational skills; ability to manage multiple tasks across time zones and global stakeholders, adapting to diverse cultures
- Comfort with data and reporting tools
- Clear communication and a proactive approach to solving problems
- A keen eye for identifying account expansion opportunities
- Proficiency with geospatial data formats and concepts, including GeoJSON, Shapefiles, and coordinate reference systems
- Professional working proficiency in English, the language of the company
Nice to Have
- Experience working with Salesforce, Excel, or customer success platforms
- Experience with Remote Sensing and Satellite Imagery
- Ability to understand diverse customer use cases and adapt support strategies accordingly
- Ability to synthesize user feedback into "product-speak," helping our engineers understand the "why" behind customer requests
- Experience with platforms like ArcGIS, QGIS, or Google Earth Engine
Work Arrangement
Remote (Country)
Additional Information
- This is a full-time, temporary position expected to last 12 months.
- Position is remote and based in Colombia or Brazil; if located near an office, you are expected to work from that office 3 days per week.
- Application deadline: June 11, 2026 by 11:59p / 23:59 CET (Central European Time).
- Planet is committed to considering qualified applicants with arrest and conviction records pursuant to the San Francisco Fair Chance Ordinance.
- AI may
