Tenor is looking for a Customer Success Associate to help our enterprise customers get value quickly while we build scalable success foundations. This is an early-career role offering mentorship, ownership, and a clear path to grow into broader customer-facing work.
What You'll Do
- Support customer onboarding and rollout preparation through materials, coordination, and follow-ups.
- Help customers understand best practices and drive early adoption.
- Track questions, risks, and action items to ensure nothing falls through the cracks.
- Help standardize onboarding and lifecycle workflows.
- Create and maintain lightweight customer-facing resources like guides, templates, and FAQs.
- Turn repeat issues into better systems.
- Shadow customer calls and help with notes, next steps, and internal alignment.
- Surface product feedback and patterns from customers.
- Partner with Product and Sales to keep the customer journey tight.
What We're Looking For
- 1–3 years in customer-facing roles such as customer success, support, operations, training, or program coordination.
Nice to Have
- Are organized, proactive, and calm in fast-moving environments.
- Communicate clearly and with warmth in writing and verbally.
- Like working with people and improving systems.
- Are excited about AI and by a product that changes how people learn and lead.
Benefits & Compensation
- Salary: $75–90k + equity
- 100% covered medical, dental, and vision insurance
- 401(k) plan and FSA
- Flexible PTO and parental leave
- Learning & development stipend
- Home office and commuter benefits
- Team offsites
Tenor is an equal opportunity employer.
