GetResponse is looking for a Customer Success Advisor fluent in English, German, and Polish to be a key partner for our clients. In this role, you’ll help customers achieve their business goals by providing expert support and solutions.
What You'll Do
- Respond to inquiries and educate customers on products via chat and email
- Troubleshoot and resolve customer problems
- Coordinate solutions with IT and management teams
- Help customers build successful businesses through proactive guidance
- Handle onboarding calls with new customers
What We're Looking For
- Excellent language skills in English, German, and Polish (at least C1 level)
- Open to new experiences and ready to acquire new information at a fast pace
- Ability to easily handle a high volume of interactions simultaneously
- Superior verbal and written communication skills and readiness to master speed-typing
- An outgoing, upbeat attitude and a 'people person' mindset
- Ready for speaking with customers over the phone or via video calls
Nice to Have
- Online marketing acumen and preferably some technical background
- Any additional language such as Spanish, Italian, Portuguese, French, or Russian
Benefits & Compensation
- Compensation: 6,000 - 6,500 PLN gross/month on a contract of employment
- Home office set up - a one-time bonus of up to 1000 PLN (or equivalent)
- Private medical care for employees and their family members
- Employee referral program - up to 10 000 PLN for recommending a friend
- Corporate life insurance
- Employee pension program (PPE)
- Wellbeing and mental health culture - mental health helpline, sport card, etc.
- Modern equipment - most teams work on MacBooks
- English classes
- Internal initiatives like webinars and knowledge sharing sessions
Work Mode
This is a global, remote-friendly position. You will work scheduled 8-hour shifts, 5 days a week.
GetResponse fosters a multicultural environment where we share the same values.
