Responsibilities
- You will be the trusted technical advisor throughout a customer’s lifecycle.
- You are a product expert and will leverage your knowledge to ensure our Enterprise customers understand and utilize the Cloudflare platform to its fullest extent.
- Your goal is to help customers be successful and derive the most value possible from their Cloudflare investment.
- You will strive to understand customer requirements and issues at the molecular level.
- You will work closely with the Customer Success Manager (CSM) as well as every other team at Cloudflare, from Sales and Product to Engineering and Customer Support.
- Customer success will drive you through the entire organization as you seek out and implement scalable solutions for your customer’s needs.
- As a critical member of the Account Team you will serve as a trusted technical advisor, help expand existing business, and ensure the success of our customers:
- You will be part of a regional team and will work closely with CSMs supporting the regional book of business.
- From a technical perspective, as part of the account team, your primary responsibilities will be to deliver a timely and organized onboarding for customers, ensure customers see the full value in Cloudflare's products, and advise on technical best practices.
- Ensure customer retention and expansion through relationship building and participation in periodic account reviews to contribute your expertise on technical topics.
- Provide customers with clear proactive technical guidance and expertise across all our products.
- Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations.
- Proactively identify opportunities for expansion for existing customers.
- Promote retention by capturing and communicating gaps in product or features.
- Contribute towards the success of the CSE organization through knowledge-sharing activities such as contributing to internal and external documentation, answering technical Q&A, and helping iterate on best practices.
Requirements
- natural curiosity and desire to identify root causes of strange problems and the most elegant and efficient solutions.
- Fundamentally, you are enamored with how the internet works.
Work Arrangement
Hybrid
Team
Structure: You will be part of a regional team and will work closely with CSMs supporting the regional book of business.
Additional Information
- The role requires 20-50% travel to attend meetings with customers, attend conferences, and other industry events, and to collaborate with your Cloudflare teammates.
