Achieve is looking for a Customer Service representative to join our Member Services team. You'll help impact the lives of everyday people, guiding them from surviving to thriving with innovative digital personal finance solutions. You'll be there from onboarding through their entire journey, providing empathy, care, and guidance when it's needed most.
What You'll Do
- Communicate with our members via phone and email, exhibiting care in every interaction
- Listen to our members, providing empathy and solutions to their unique needs
- Collaborate with your team to share knowledge and best practices
- Accurately document member interactions and activity
What We're Looking For
- Minimum of 1 year of Customer Service experience (call center or retail)
- High school diploma or equivalent
- Available for an 8-hour shift between the hours of 6am - 8pm
- People-focused approach and solution mindset
- Ability to handle a high volume of inbound calls
- Strong communication skills
Benefits & Compensation
- Compensation: $16.00/hr
- 401(k) with employer match
- Medical, dental, and vision with HSA and FSA options
- Competitive vacation and sick time off, as well as dedicated volunteer days
- Access to wellness support through Employee Assistance Program, Talkspace, and fitness discounts
- Up to $5,250 paid back to you on eligible education expenses
- Pet care discounts for your furry family members
- Financial support in times of hardship with our Achieve Care Fund
- A safe place to connect and a commitment to diversity and inclusion through our six employee resource groups
Work Mode
This role is based in Greater Houston, Texas or Greater Dallas, Texas.
Achieve is an equal opportunity employer.
