Sutherland Global Services is hiring Customer Service Reps/Sports Specialists to join our team supporting a major streaming sports customer. In this role, you will act as a brand ambassador, providing exceptional service across multiple channels to deliver superior experiences for fans of their digital sports platforms.
What You'll Do
- Create best-in-class experiences for all fans by demonstrating patience and acknowledging their problems and issues.
- Educate fans, helping them accomplish tasks like streaming a game or creating a fantasy account, while talking sports.
- Effectively use all available technology tools and resources to resolve fan inquiries.
- Develop and maintain a general knowledge of the client’s products and services.
What We're Looking For
- High school diploma or GED
- Ability to type 30+ words per minute
- 1+ year of customer service experience
- Excellent English communication skills, both verbal and written
- Strong critical thinking and problem-solving skills
- Efficiency in website/digital navigation and interaction
- Strong knowledge of and passion for sports
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment
- Proficiency in Microsoft programs
- Must be a resident of Canada and authorized to work in Canada
Team & Environment
You will be part of a high-performing Streaming Services team.
Benefits & Compensation
- Hourly rate of $17.60
- Paid training and PTO
- Global Flexible Vacation Policy
- Additional pay incentives
- Monthly rewards & recognition programs
- Medical, dental and vision benefits
- Employee Discounts
- EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland
Work Mode
This is an onsite position located in Windsor, ON.
Our company culture is built on being a great place to work, recently re-certified as a Great Place to Work.
