Happy Money is hiring a Customer Service Representative for a Wednesday through Sunday schedule. In this full-time, fully remote role, you will manage incoming customer calls, handle service inquiries, and generate sales leads by providing exceptional support. You will report to the Customer Account & Administrator Install Manager and primarily provide night and weekend coverage, with additional dispatching support as needed.

What You'll Do

Answer calls from customers looking to schedule service jobs
Set up new customer accounts and locations
Verify and update existing customer account and location information as needed
Take accurate and detailed job scheduling information to book unassigned jobs
Assist with dispatching support, including coordinating jobs and supporting field teams during off-hours
Work closely with DSR to obtain and provide any missing details on booked jobs
Partner with DST to handle customer inquiries related to scheduling
Perform other duties as assigned and as time allows

What We're Looking For

High school diploma or equivalent
Exceptional customer service skills
2+ years of customer service experience
Strong aptitude in computer applications and systems
Ability to prioritize and manage multiple tasks simultaneously
Strong attention to detail
Tact and patience when working with various personalities and sensitive situations
Ability to work with minimal supervision, problem-solve, think analytically, and stay organized
Demonstrated honesty, integrity, and dependability
Excellent interpersonal skills when working with employees, customers, property/project managers, and the public

Benefits & Compensation

Compensation: $18-$22/hour or more depending on job-related knowledge, skills, experience, and location
Competitive Pay
Various medical, dental & vision plans, including 100% employer covered options for you and your family
401(k) match up to 3.5%
100% Company paid long & short-term disability and life insurance
Flexible spending accounts for health and dependent care
Paid training opportunities and countless internal career growth opportunities
6 company paid holidays, 3 weeks of PTO, and a paid Parental Leave Policy
Company Branded Carhartt Uniforms
Free Energy Drinks
Monthly work-from-home adjustment provided

Work Mode

This is a full-time, fully remote position.

Happy Money is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.