The Indiana Department of Correction / Madison State Hospital is looking for a Customer Service Representative to serve as the frontline contact for the Bureau of Motor Vehicles. In this role, you will provide timely and accurate service to assist Hoosiers with a broad scope of BMV needs, utilizing strong communication skills and on-the-job training.
What You'll Do
- Use your job knowledge to conduct customer transactions.
- Answer customer questions and provide guidance.
- Assist with the daily opening and closing of the branch.
- Check transactions to ensure accuracy, timeliness, and proper accounting.
- Work with leadership to resolve escalated customer concerns and system problems.
- File applications as completed throughout the day.
What We're Looking For
- Top-notch communication skills.
- A high level of critical thinking and the ability to troubleshoot.
- Ability to process cash and card transactions.
- Ability to travel up to 20 percent of the time to branch locations, training, or community activities.
- Ability to perform essential functions with or without reasonable accommodation.
- A High School Diploma or High School Equivalent (HSE) and customer service experience applying the outlined knowledge, skills, and abilities in a similar role.
Team & Environment
This role may be utilized in a supervisory capacity based on agency needs.
Benefits & Compensation
- The salary for this position traditionally starts at $15.17 an hour.
- This is a seasonal position that does not offer benefits and is limited to 180 working days in an eleven-month continuous period.
Work Mode
This is an onsite position located at the BMV Branch Office in New Haven, Indiana.
The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance.
