Modivcare is looking for a Customer Service Representative to serve as the first point of contact for members, resolving concerns and processing transportation service requests. You'll play a key role in scheduling, modifications, and cancellations, directly supporting members' health outcomes in a service-oriented environment.
What You'll Do
- Receive and document customer concerns, ensuring all information is accurate and entered promptly.
- Schedule, modify, and cancel transportation services while following all company procedures.
- Input accurate trip data into our systems.
- Refer unresolved customer issues to the designated department for further investigation.
- Multitask effectively to extract necessary information from multiple systems.
- Review and educate members on our services and their insurance coverage.
- Demonstrate a personal commitment to producing high-quality work.
What We're Looking For
- Must live in Oklahoma.
- High School Graduate or General Education Degree (GED).
- 0-2 years of related experience.
- 6+ months contact center experience OR customer service experience.
- Strong organizational, written, and verbal communication skills.
- Ability to answer a high volume of calls, up to 100+ calls per day.
- Can type 35wpm or more and talk and type simultaneously in a clear manner.
- Proficiency in Microsoft Office Suite.
- Sound decision-making and problem-solving skills in a fast-paced environment.
- Ability to work independently under general supervision and work overtime as required.
- High Speed Internet of 25MBPS download and 5MBPS upload (must provide proof).
- Ability to directly hardwire to your modem and have a dedicated, private work area.
- Attend 100% of training, on camera for the first 30 days of employment.
- All system documentation will be in English.
Technical Stack
- Microsoft Office Suite
Benefits & Compensation
- Compensation: Starting at $14.00/hr.
- Medical, Dental, and Vision insurance.
- Employer Paid Basic Life Insurance and AD&D.
- Voluntary Life Insurance (Employee/Spouse/Child).
- Health Care and Dependent Care Flexible Spending Accounts.
- Pre-Tax and Post-Tax Commuter and Parking Benefits.
- 401(k) Retirement Savings Plan with Company Match.
- Paid Time Off.
- Paid Parental Leave.
- Short-Term and Long-Term Disability.
- Tuition Reimbursement.
- Employee Discounts (retail, hotel, food, restaurants, car rental and much more!).
Work Mode
This is a remote position open to candidates living in Oklahoma, USA.
Modivcare is an Equal Opportunity Employer. We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law.
